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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconkra-zgirl:
Kra-ZGirl Featured By Owner Mar 21, 2015
ok never mind again. I've updated and i'm still having the same problem -_-
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner 6 days ago  Professional Digital Artist
In what program? Gimp?

gimpforums.com/thread-wacom-er…


6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/
Reply
:iconkra-zgirl:
Kra-ZGirl Featured By Owner 6 days ago
thanks :)
Reply
:iconkra-zgirl:
Kra-ZGirl Featured By Owner Mar 21, 2015
never mind. i've looked around the net more and because of the new update on mac's the tablets have to be updated as well. and i found some online updates so no disc needed.
Reply
:iconkra-zgirl:
Kra-ZGirl Featured By Owner Edited Mar 21, 2015
I have a unique problem with my Wacom Tablet Pen. My Tablet is working just fine but for some reason my Pen's eraser is working like its the drawing pen while the drawing pen is acting like the Pen's eraser. I would try to uninstall my tablet program and re install it but I no longer have the disc to reinstall.
Reply
:iconammyros:
ammyros Featured By Owner Mar 8, 2015
i have a wacom create and recently it started acting up. when i plug it in it just disconnects and reconnects for a while(constantly, not after one minute or anything like that. itll blink on and off every second), then stops blinking all together until i unplug and replug it in. it doesnt have moments where it works, it wont let me draw anything for any amount of time. it just wont work.

ive restarted my computer, uninstalled and reinstalled the drivers multiple times, stopped and restarted the drivers, tried different usb spots and bought a whole new usb which didnt work either.

i also dont know if its odd that it still blinks even when the tablet drivers are uninstalled from my computer?
i'm considering buying a new tablet if nothing else works, but im worried it could possibly be my computer?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 9, 2015  Professional Digital Artist
Reply
:iconammyros:
ammyros Featured By Owner Mar 13, 2015
thanks for replying but i still can't seem to get it work. i'm kind of lost on what to do. i've been trying the past few days to see if it would eventually work, but nothing..
Reply
:iconone-eyehitomi:
One-eyeHitomi Featured By Owner Mar 8, 2015  Student Traditional Artist
Hi, my bamboo tablet pen is doing this weird thing where every time I try to draw a line, it sqwiggles all over the place at the beginning of the line.
Any feedback would be greatly appreciated. Q^Q
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 9, 2015  Professional Digital Artist
I would suggest the 6 steps mentioned above.

A search for your symptom on the wacom forums returned several results including this:

forum.wacom.eu/viewtopic.php?f…
Reply
:iconone-eyehitomi:
One-eyeHitomi Featured By Owner Mar 14, 2015  Student Traditional Artist
Thank you! ><
Reply
:iconhowling-galaxies:
Howling-Galaxies Featured By Owner Mar 4, 2015  Hobbyist Digital Artist
My tablet is turning on and off. but i cant use it when it turns bk on i have to replug it and somtimes it works or it thosnt. or it says its plugged in and the app pops up for it but its off. it happens to me alot when drawing and i have to take long breaks to somhow get it to work. any help? plz <3 ?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 4, 2015  Professional Digital Artist
You could try a different USB port, you could try uninstalling any software that was installed about the time the problem started, you could try stabilizing the cord connection if you have a cord, otherwise you should probably contact wacom customer support. :)
Reply
:iconinvaderzen1234:
InvaderZen1234 Featured By Owner Mar 3, 2015  Student Artist
HELP! My pen isn't working AT ALL!!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 3, 2015  Professional Digital Artist
Hi, that's not enough information for me to suggest anything but "re read the journal above" You may want to contact the customer support team for whoever made your tablet.
Reply
:iconinvaderzen1234:
InvaderZen1234 Featured By Owner Mar 3, 2015  Student Artist
I fixed it actually. Thanks though.
Reply
:iconfairymcgarden:
fairymcgarden Featured By Owner Feb 27, 2015  Hobbyist Artist
My tablet works but the pen is acting up. I can move it around but I can't click on anything unless I use the eraser end.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 3, 2015  Professional Digital Artist
If it's wacom, open the settings menu and check the click settings, if you don't know how to do that you could try uninstalling and reinstalling the drivers.

If you don't have any luck trying that or the tips in the journal entry, then you should contact the manufacturer or search the internet for people who had the same problem.
Reply
:iconfairymcgarden:
fairymcgarden Featured By Owner Mar 4, 2015  Hobbyist Artist
I reinstalled everything, set all my settings back to default and its still not working... I ordered a new pen so i'm hoping that will work
Reply
:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner Feb 23, 2015  Hobbyist General Artist
What if you have to bend/hold/apply pressure to where the usb cord connects to the tablet? I'd think it's a port issue on the tablet but I'm not sure entirely.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 23, 2015  Professional Digital Artist
yes it sounds like it might be either the cable or the port starting to become damaged.
Reply
:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner Feb 23, 2015  Hobbyist General Artist
How would one go about getting that fixed? I got my tablet used from another user on here and recently this issue's arisen.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 24, 2015  Professional Digital Artist
You could send it back to wacom for repair or if you know someone who repairs electronics you could ask them to try to fix it. If it is under warranty, I'd recommend Wacom. Any kind of repair performed by anyone other than the manufacturer will probably void the warranty.
Reply
:iconhydrea-vantas:
Hydrea-Vantas Featured By Owner Feb 17, 2015  Hobbyist Digital Artist
i have an intuos pro and i use paint tool sai, recently my tablet started acting up, whenever i even barely hold down the pen it will act like im right clicking or somthing and it will use the eyedropper and pick up any color that im coloring over. 
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 18, 2015  Professional Digital Artist
From the wacom forums (try a different USB port or reinstall the drivers as described in these threads):
forum.wacom.eu/viewtopic.php?f…
forum.wacom.eu/viewtopic.php?f…
Reply
:iconelderflower-spark:
ElderFlower-spark Featured By Owner Feb 17, 2015  Student Digital Artist
I have a Wacom tablet cth-480 but can't get the pressure sensitivity to work, and it doesn't respond if I move my finger over it. Does anyone know what to do?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 18, 2015  Professional Digital Artist
Hi,

Probably disconnect the tablet, uninstall all old tablet drivers, then carefully follow the instructions to install the current drivers.
otherwise a google search or consult the wacom forums.

If you start a thread on the wacom forums, be sure to mention whether or not the tablet previously worked correctly, if you have installed any software  right before the problem started, what programs exhibit the problem, etc.
Reply
:iconangelthefurbat1:
angelthefurbat1 Featured By Owner Feb 13, 2015  Hobbyist General Artist
A better solution is using Computer Management if you run Windows! Search it first on your Windows button, then click. Go to Services and Applications > Services and look for Wacom Professional... or something like that if you have a different tablet model than I do. Double click and press stop, then click start again. This "resets" the program but keeps all the presets and customs you had earlier. That way you can come back to drawing without restarting your computer. :] resource: fox-orian.tumblr.com/post/3945… this is a better explanation and although it directs to the driver not being found, it also works really well for pressure loss.
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:iconprince-of-pork-117:
Prince-of-Pork-117 Featured By Owner Feb 13, 2015  Student Traditional Artist
My Wacom Bamboo keeps connecting and disconnecting.

It isn't the driver as I downloaded that recently.

It'll work fine for about 5-20 mins but then just disconnect and then connect at random and it's really annoying.

Is the wire broken or something?

A quick answer would help me loads as I urgently need my tablet (otherwise I'll order another later on today.)

Thanks
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 13, 2015  Professional Digital Artist
Unfortunately, I cannot see or diagnose your tablet from here, but I would suggest reading items 5  in my journal entry above and see if you can  stabilize the cable in some way that works for you. Otherwise, you might want to visit the wacom forums or contact their customer support people.  Good luck!
Reply
:iconandyisawesome:
AndyIsAwesome Featured By Owner Feb 1, 2015  Hobbyist Digital Artist
When I draw with my Cintiq 13HD, sometimes, the brush goes up to full thickness even though pen pressure is on. I use Photoshop CS6.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 1, 2015  Professional Digital Artist
Hi,
I would suggest the steps mentioned in my journal entry, or a google search for something like "wacom pressure sensitivity problem"
Reply
:iconarphaus:
arphaus Featured By Owner Jan 31, 2015  Hobbyist General Artist
Last night my Bamboo (a Pen & Touch from 2012-ish) just stopped working - no blue light that it was on. Same thing on both USB ports. I uninstalled & reinstalled the drivers, no dice.

This morning I notice the cord won't plugin in all the way on the tablet and the light will go on & off depending on the angle of the cord. I'm guessing the problem is the USB jack on the tablet, rather than the cord?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 31, 2015  Professional Digital Artist
That sounds pretty likely. you still might be able to stabilize it in a position that works, so that the damage does not get any worse.
Reply
:iconarphaus:
arphaus Featured By Owner Feb 2, 2015  Hobbyist General Artist
I'm thinking duct tape is my friend.
Reply
:iconlorawacom:
lorawacom Featured By Owner Jan 27, 2015  New member
Hey! I have a Wacom Cintiq 22HD. Yesterday I connected the tablet to my MacBook (I haven't been using it for a while with this laptop) and the screen showed up but the pen was not recognized. I decided to upgrade my Mac software. I did it, then reinstalled the Wacom driver as well. Today the the usage of the pen on the tablet appears on my laptop monitor, but there is no picture on the Cintiq tablet. 

I am getting crazy now. For 48 hours I am trying to fix it! 

Please HELP
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 28, 2015  Professional Digital Artist
Hi,
Make sure you uninstall all old tablet drivers first, and then carefully follow the instructions when installing the current drivers. don't connect your device until told to do so.

Make sure your DVI/vga setting is correct on your cintiq, (consult your user's manual) the wrong setting can cause damage

You should consult Wacom customer support or the Wacom forums: </b>forum.wacom.eu/
Reply
:iconjimph:
Jimph Featured By Owner Jan 24, 2015  Hobbyist Digital Artist
Hello, I've just bought an Intuos wacom Creative Pen tablet, It installed and everything but it isn't drawing or anything, idk if I have to do a certain setting or anything. Help?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Edited Jan 24, 2015  Professional Digital Artist
Hi,
1-Did you just let the computer install the drivers for you or did you carefully follow the instructions that came with the tablet?
2-what operating system?
3-What drawing program?
4-Have had any other tablets and if so, did you uninstall the drivers for all of them before installing the new one?
5- do you get any lights or cursor movement on the tablet or on your screen when you use the stylus?
6- have you tried any of the suggestions mentioned in the journal above, and if so, which ones?
Reply
:iconjimph:
Jimph Featured By Owner Jan 25, 2015  Hobbyist Digital Artist
Thanks anyways! I downloaded some stuff and messed witht he settings and it's all good now, but I appreciate the help!
Reply
:iconatg117:
ATG117 Featured By Owner Jan 11, 2015  Student General Artist
Hi i jsut recently bought a art software and pulled my CTH-470 Bamboo Tablet and it worked fine until i updated the driver 5.3.5-3 upon being asked. after adding the driver and restarting it jsut wont turn on anymore and the dock wont open when i draw on it. is this jsut me or is the driver messed up and i have to reinstal the whole thing again?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
My guess is that you should uninstall the new driver and reinstall the old one following the manufacturer's instructions (this usually requires unplugging the tablet until instructed to plug it back in.

If that doesn't work, you could check the wacom forums for similar problems and solutions.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
hey, alittle off this topic but. how to I make it to where my pad only registers my pen and not my hand?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
Hi,
a google search brought me to the wacom tablet user's manual which says "To enable or disable touch, move the slider on the top right corner of the Intuos to the opposite position"

See if that works. otherwise check the user's manual for your specific model.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
ok, thank you man!
Reply
:iconc-abdulio:
C-Abdulio Featured By Owner Jan 10, 2015
Let me ask: what if your Wacom just starts shutting down by itself and only half the lights are displayed. Sometimes, rebooting the computer works and other times, i just have to wait a while before replugging the cable into the computer. But I'm afraid my tablet may go down for good. How long do Bamboos usually last?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
I don't know what wacom product you mean, but I would recommend:
1) determining if the symptom only occurs when you are moving it around and bending the cable (if it has one)
2) determine if the symptom only occurs when you are using a certain program or when other specific programs are running.
3) consult the wacom forums for similar symptoms
4) start a thread in the wacom forums clearly describing your symptom as specifically as possible including your tablet and computer specs.

Good luck!
Reply
:iconc-abdulio:
C-Abdulio Featured By Owner Jan 28, 2015
Hey sorry for the late reply. My product is the Wacom Bamboo Small Tablet, one of the older ones.
1) I have found that at times, when the product goes off line, I simply wiggle the wire a little and blow into the port holes to get it to work. I'm not sure if this means the wire is faulty or if the tablet simply reboots after being disconnected for a while.
2) I mostly use the tablet to browse the net or draw with my programs. No specific program is the cause of my problems

Speaking of problems, I thought I could try to fix the issues by eliminating my prefferences from my Library and replacing them with a new one, but now my preferences will not save anymore. Do i have to restart my driver?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 28, 2015  Professional Digital Artist
3) consult the wacom forums for similar symptoms
4) start a thread in the wacom forums clearly describing your symptom as specifically as possible including your tablet and computer specs.
Reply
:iconphilbeg:
philbeg Featured By Owner Jan 8, 2015
Sometimes, while drawing, the pen pressure suddently goes up and result on a big stroke while I am doing just a gentle pressure, almost not touching. :S I just received my tablet and I fear there would be a problem with it... Does anyone have a clue?
Reply
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