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May 30, 2012
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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
Add a Comment:
 
:iconfairymcgarden:
fairymcgarden Featured By Owner 20 hours ago  Hobbyist Artist
My tablet works but the pen is acting up. I can move it around but I can't click on anything unless I use the eraser end.
Reply
:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner 4 days ago  Hobbyist General Artist
What if you have to bend/hold/apply pressure to where the usb cord connects to the tablet? I'd think it's a port issue on the tablet but I'm not sure entirely.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner 4 days ago  Professional Digital Artist
yes it sounds like it might be either the cable or the port starting to become damaged.
Reply
:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner 4 days ago  Hobbyist General Artist
How would one go about getting that fixed? I got my tablet used from another user on here and recently this issue's arisen.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner 4 days ago  Professional Digital Artist
You could send it back to wacom for repair or if you know someone who repairs electronics you could ask them to try to fix it. If it is under warranty, I'd recommend Wacom. Any kind of repair performed by anyone other than the manufacturer will probably void the warranty.
Reply
:iconhydrea-vantas:
Hydrea-Vantas Featured By Owner Feb 17, 2015  New member Hobbyist Digital Artist
i have an intuos pro and i use paint tool sai, recently my tablet started acting up, whenever i even barely hold down the pen it will act like im right clicking or somthing and it will use the eyedropper and pick up any color that im coloring over. 
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 18, 2015  Professional Digital Artist
From the wacom forums (try a different USB port or reinstall the drivers as described in these threads):
forum.wacom.eu/viewtopic.php?f…
forum.wacom.eu/viewtopic.php?f…
Reply
:iconelderflower-spark:
ElderFlower-spark Featured By Owner Feb 17, 2015  Student Digital Artist
I have a Wacom tablet cth-480 but can't get the pressure sensitivity to work, and it doesn't respond if I move my finger over it. Does anyone know what to do?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 18, 2015  Professional Digital Artist
Hi,

Probably disconnect the tablet, uninstall all old tablet drivers, then carefully follow the instructions to install the current drivers.
otherwise a google search or consult the wacom forums.

If you start a thread on the wacom forums, be sure to mention whether or not the tablet previously worked correctly, if you have installed any software  right before the problem started, what programs exhibit the problem, etc.
Reply
:iconangelthefurbat1:
angelthefurbat1 Featured By Owner Feb 13, 2015  Hobbyist General Artist
A better solution is using Computer Management if you run Windows! Search it first on your Windows button, then click. Go to Services and Applications > Services and look for Wacom Professional... or something like that if you have a different tablet model than I do. Double click and press stop, then click start again. This "resets" the program but keeps all the presets and customs you had earlier. That way you can come back to drawing without restarting your computer. :] resource: fox-orian.tumblr.com/post/3945… this is a better explanation and although it directs to the driver not being found, it also works really well for pressure loss.
Reply
:iconprince-of-pork-117:
Prince-of-Pork-117 Featured By Owner Feb 13, 2015  Student Traditional Artist
My Wacom Bamboo keeps connecting and disconnecting.

It isn't the driver as I downloaded that recently.

It'll work fine for about 5-20 mins but then just disconnect and then connect at random and it's really annoying.

Is the wire broken or something?

A quick answer would help me loads as I urgently need my tablet (otherwise I'll order another later on today.)

Thanks
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 13, 2015  Professional Digital Artist
Unfortunately, I cannot see or diagnose your tablet from here, but I would suggest reading items 5  in my journal entry above and see if you can  stabilize the cable in some way that works for you. Otherwise, you might want to visit the wacom forums or contact their customer support people.  Good luck!
Reply
:iconandyisawesome:
AndyIsAwesome Featured By Owner Feb 1, 2015  Hobbyist Digital Artist
When I draw with my Cintiq 13HD, sometimes, the brush goes up to full thickness even though pen pressure is on. I use Photoshop CS6.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 1, 2015  Professional Digital Artist
Hi,
I would suggest the steps mentioned in my journal entry, or a google search for something like "wacom pressure sensitivity problem"
Reply
:iconarphaus:
arphaus Featured By Owner Jan 31, 2015  Hobbyist General Artist
Last night my Bamboo (a Pen & Touch from 2012-ish) just stopped working - no blue light that it was on. Same thing on both USB ports. I uninstalled & reinstalled the drivers, no dice.

This morning I notice the cord won't plugin in all the way on the tablet and the light will go on & off depending on the angle of the cord. I'm guessing the problem is the USB jack on the tablet, rather than the cord?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 31, 2015  Professional Digital Artist
That sounds pretty likely. you still might be able to stabilize it in a position that works, so that the damage does not get any worse.
Reply
:iconarphaus:
arphaus Featured By Owner Feb 2, 2015  Hobbyist General Artist
I'm thinking duct tape is my friend.
Reply
:iconlorawacom:
lorawacom Featured By Owner Jan 27, 2015  New member
Hey! I have a Wacom Cintiq 22HD. Yesterday I connected the tablet to my MacBook (I haven't been using it for a while with this laptop) and the screen showed up but the pen was not recognized. I decided to upgrade my Mac software. I did it, then reinstalled the Wacom driver as well. Today the the usage of the pen on the tablet appears on my laptop monitor, but there is no picture on the Cintiq tablet. 

I am getting crazy now. For 48 hours I am trying to fix it! 

Please HELP
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 28, 2015  Professional Digital Artist
Hi,
Make sure you uninstall all old tablet drivers first, and then carefully follow the instructions when installing the current drivers. don't connect your device until told to do so.

Make sure your DVI/vga setting is correct on your cintiq, (consult your user's manual) the wrong setting can cause damage

You should consult Wacom customer support or the Wacom forums: </b>forum.wacom.eu/
Reply
:iconjimph:
Jimph Featured By Owner Jan 24, 2015  New member Hobbyist Digital Artist
Hello, I've just bought an Intuos wacom Creative Pen tablet, It installed and everything but it isn't drawing or anything, idk if I have to do a certain setting or anything. Help?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Edited Jan 24, 2015  Professional Digital Artist
Hi,
1-Did you just let the computer install the drivers for you or did you carefully follow the instructions that came with the tablet?
2-what operating system?
3-What drawing program?
4-Have had any other tablets and if so, did you uninstall the drivers for all of them before installing the new one?
5- do you get any lights or cursor movement on the tablet or on your screen when you use the stylus?
6- have you tried any of the suggestions mentioned in the journal above, and if so, which ones?
Reply
:iconjimph:
Jimph Featured By Owner Jan 25, 2015  New member Hobbyist Digital Artist
Thanks anyways! I downloaded some stuff and messed witht he settings and it's all good now, but I appreciate the help!
Reply
:iconatg117:
ATG117 Featured By Owner Jan 11, 2015  Student General Artist
Hi i jsut recently bought a art software and pulled my CTH-470 Bamboo Tablet and it worked fine until i updated the driver 5.3.5-3 upon being asked. after adding the driver and restarting it jsut wont turn on anymore and the dock wont open when i draw on it. is this jsut me or is the driver messed up and i have to reinstal the whole thing again?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
My guess is that you should uninstall the new driver and reinstall the old one following the manufacturer's instructions (this usually requires unplugging the tablet until instructed to plug it back in.

If that doesn't work, you could check the wacom forums for similar problems and solutions.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
hey, alittle off this topic but. how to I make it to where my pad only registers my pen and not my hand?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
Hi,
a google search brought me to the wacom tablet user's manual which says "To enable or disable touch, move the slider on the top right corner of the Intuos to the opposite position"

See if that works. otherwise check the user's manual for your specific model.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
ok, thank you man!
Reply
:iconc-abdulio:
C-Abdulio Featured By Owner Jan 10, 2015
Let me ask: what if your Wacom just starts shutting down by itself and only half the lights are displayed. Sometimes, rebooting the computer works and other times, i just have to wait a while before replugging the cable into the computer. But I'm afraid my tablet may go down for good. How long do Bamboos usually last?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
I don't know what wacom product you mean, but I would recommend:
1) determining if the symptom only occurs when you are moving it around and bending the cable (if it has one)
2) determine if the symptom only occurs when you are using a certain program or when other specific programs are running.
3) consult the wacom forums for similar symptoms
4) start a thread in the wacom forums clearly describing your symptom as specifically as possible including your tablet and computer specs.

Good luck!
Reply
:iconc-abdulio:
C-Abdulio Featured By Owner Jan 28, 2015
Hey sorry for the late reply. My product is the Wacom Bamboo Small Tablet, one of the older ones.
1) I have found that at times, when the product goes off line, I simply wiggle the wire a little and blow into the port holes to get it to work. I'm not sure if this means the wire is faulty or if the tablet simply reboots after being disconnected for a while.
2) I mostly use the tablet to browse the net or draw with my programs. No specific program is the cause of my problems

Speaking of problems, I thought I could try to fix the issues by eliminating my prefferences from my Library and replacing them with a new one, but now my preferences will not save anymore. Do i have to restart my driver?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 28, 2015  Professional Digital Artist
3) consult the wacom forums for similar symptoms
4) start a thread in the wacom forums clearly describing your symptom as specifically as possible including your tablet and computer specs.
Reply
:iconphilbeg:
philbeg Featured By Owner Jan 8, 2015
Sometimes, while drawing, the pen pressure suddently goes up and result on a big stroke while I am doing just a gentle pressure, almost not touching. :S I just received my tablet and I fear there would be a problem with it... Does anyone have a clue?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 9, 2015  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4, 5 and 6 in the journal entry above. 
Good luck!
Reply
:iconphilbeg:
philbeg Featured By Owner Jan 9, 2015
Thanks! I did some tricks and unchecked some features and for now it seems resolved. Hopes it will stay that way
Reply
:icondarkwizardsethlet:
Darkwizardsethlet Featured By Owner Jan 8, 2015  Hobbyist General Artist
HI, I recently got a gaming laptop and now my pen does nothing on the tablet. I lost the pen recently but I got it back again, it is undamaged. I tried many things but it still doesn't work. Please help me!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 9, 2015  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4 and 6 in the journal entry above.  Correctly installing the drivers is one of the most important things.  There's a chance that your stylus is defective but that is not usually the case.

Good luck!
Reply
:icondarkwizardsethlet:
Darkwizardsethlet Featured By Owner Jan 12, 2015  Hobbyist General Artist
It worked thanks very very much!
Reply
:iconfluffandlucy:
FluffandLucy Featured By Owner Dec 22, 2014  New member Hobbyist General Artist
Hello! i just got an intuos tablet with manga studio debut 4, but when i just installed it and was ready to draw, the pen was not working, but when i used my finger it was working. I thought that if i switched the tip on the pencil it would start to work again, but it's still not working. I just received the product a week ago, yet it already has problems!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 22, 2014  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4 and 6 in the journal entry above.  Correctly installing the drivers is one of the most important things.  There's a chance that your stylus is defective but that is not usually the case.

Good luck!
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 7, 2014
Hello!

A few months ago,in July,I got a Bamboo Wacom Tablet. I've been using it for quite a while,it works perfectly fine. No problems,no issues,nothing. Not untill now at least. I decided to draw,so I got it out and plugged it in. The blue light did not light up at all. I was kind of scared and told myself it was a small glitch. I plugged it back in two times to the same USB slot and then tried another one. Nothing. It shows that the Bamboo Wacom Tablet is in fact,connected. It shows the little main menu. But no blue light,and when I use it their is no movement or anything showing the tablet pen moving.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 7, 2014  Professional Digital Artist
Hi,

That does not seem to be one of the common problems discussed in my journal. You should definitely post this in the wacom forums or do a web search for people who have had similar symptoms.
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 7, 2014
I read your comment and afterwards I shut down my entire computer. I think its an entire different issue now. It started to work,blue light was on,and it moved. Then the light turned off again,than on. I think it may be the cord because when i moved my arm off the arm of the couch I am and the tablets on,the light switched back on. Do you think its just the cord,or should I keep looking through the forums and doing web searches?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 8, 2014  Professional Digital Artist
if the light starts and stops working when you move the cord then it seems like either the cord is damaged (probably at the end near the tablet) or the connector where the cord plugs into the tablet is loose/damaged but that is just a guess. If you can gently move the cable around until you find a position in which it works, you may be able to immobilize it with some duct tape and a hard object like a pen or a piece of hard plastic as described in tip number 5.
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 8, 2014
Thanks! I wiggled the cord around to get it to work again. I tapped it down as well so it works as along as I don't move it. Though I didn't see visible damage so its probably the connector where the cord plugs into the tablet. 

Thanks for helping a lot so I didn't have to buy a cord right away before the holidays! c:
Reply
:iconbowfee:
Bowfee Featured By Owner Dec 5, 2014  Hobbyist Digital Artist
Hi! Last year i bought a Bamboo fun pen and touch M, i had some pen troubles before, but they were all solved by getting a new driver.
Now i 'm having some problems again, downloaded the newest driver, but it doesn't change.
I use it for drawing. Let me show you some pics
prntscr.com/5dh6iq
prntscr.com/5dh6t4
It is really annoying when trying to draw
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 5, 2014  Professional Digital Artist
Hi,

You should post that on the wacom forums.
also describe when the lines are running off of the page (looks like it is any time you lift the stylus off of the tablet.

When you install new drivers, make sure that you first uninstall all other tablet drivers.

try your tablet on a different computer if possible. If it works fine on another computer then the problem is more likely to be software than hardware.

Also try a different USB port on your computer
Reply
:iconbowfee:
Bowfee Featured By Owner Dec 6, 2014  Hobbyist Digital Artist
I posted it on the forums. no response yet.
I tried al of those things, but its not working.
My sis has her tablet for 2 years and she see's no problems.
I realy don't want to spend money on a new one
Reply
:iconmaxibillity:
maxibillity Featured By Owner Nov 24, 2014  Hobbyist General Artist
i just bought a wacom intuos pen and touch medium, it's working fine in my office PC and my brother's laptop, but the problem occured when i use the tablet on my home PC... the cursor trembling, sometimes randomly clicking, making a wavy lines and random dots whenever i draw on whatever dawing apps. when i try to touch the tab using my finger it won't response, sometimes it response but laggy and randomly clicking.

i just wonder, why this is happening?
any solutions? :)
Reply
:iconthechaoskitten:
TheChaosKitten Featured By Owner Jan 20, 2015  Hobbyist Digital Artist
Im having similar problems right now. I  stopped using it for a few weeks and now when I touch the pen it starts to randomly click and mvoe about the screen
Reply
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