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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconixchibii:
ixChibii Featured By Owner May 18, 2015  Student
i just reboot my computer for my computer was crashing once i reboot it my wacom was working fine but when i try today it doesnt work anymore it doesnt let me draw or click anything i uninstall it 2x more but it work a few min then it stop working ...
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:iconobsidianorder:
ObsidianOrder Featured By Owner Apr 25, 2015
I just bought a cintiq 13 and my pen works when I calibrate it but stops working once I try to to anything. The cursor also get smaller when this happens
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 25, 2015  Professional Digital Artist
6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconrowsoferra:
Rowsoferra Featured By Owner Edited Apr 20, 2015  New Deviant Hobbyist Digital Artist
I've begun getting a problem where my stylus draws perfectly for awhile, but sometimes when I try to use the "I" key for selecting a color, my stylus just thinks it's an eraser all the time. I try drawing with my mouse, and it works, then immediately change to my stylus, and it doesn't.

Recently after it just began to work again after I erased with the back of the stylus O.o 
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 25, 2015  Professional Digital Artist
6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconthomascarder:
ThomasCarder Featured By Owner Apr 15, 2015  New Deviant Hobbyist General Artist
My pen generally works, but it randomly stops for a couple of seconds, I may be moving it too far away (as I'm playing osu when using it), but have you seen something common and if so, any fixes?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Edited Apr 15, 2015  Professional Digital Artist
Hi,
That may not be enough information to guess the problem. It could be number 5 described in my journal, or it could be that your computer resources are being used for osu or something else, instead of keeping up with your stylus. If you have an external hard drive that automatically backs up your files while you work, that could cause a similar symptom.  It could be some kind of network activity or windows pen flicks a variety of other things. I'd recommend consulting customer support.
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:iconthomascarder:
ThomasCarder Featured By Owner Apr 16, 2015  New Deviant Hobbyist General Artist
Thank you for your time, by not information, would you like my model on my tablet or what exactly did you mean? 
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 16, 2015  Professional Digital Artist
when you contact customer support, you may want to include things like your computer specs, your operating system, your tablet model, what programs were open or in use when the problem occurred...
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:iconthomascarder:
ThomasCarder Featured By Owner Apr 16, 2015  New Deviant Hobbyist General Artist
Thanks, sorry for bothering you
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:iconstar-von-alicorn:
Star-Von-Alicorn Featured By Owner Apr 15, 2015  Hobbyist General Artist
i just got mine, plugged it in and put in the disk but it won't work D:
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 15, 2015  Professional Digital Artist
I don't know about yours, but my instructions said not to plug it in until AFTER the drivers were installed.

Read Steps 1,2,3,4 and 6 above and try them...

good luck!
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:iconstar-von-alicorn:
Star-Von-Alicorn Featured By Owner Apr 16, 2015  Hobbyist General Artist
oh ok thank you!!
Reply
:iconheathinvader:
heathinvader Featured By Owner Apr 13, 2015
:iconfrustratedplz: :iconsadplz: :iconannoyedplz: :iconconfusedplz: :icontiredplz: :iconangryplz:
These are all the emotions that I'm experiencing with my WACOM Bamboo tablet right now. And I'll tell you why......

My problem is with the distance between my stylus pen & the tablet!
Today, I've been trying to draw on my tablet, like I always have been since late 2012, and for some EXTREMELY retarted reason, the pen's signal is being picked up by the tablet when they're almost an entire INCH away from eachother. So if I try to draw in the NORMAL way, it looks completely sloppy, and the tablet won't let go of the pen's signal until I lift my entire ARM completely off of the tablet! SOMEONE, PLEASE HELP ME!!!!! I'm tired, I'm frustrated, I'm confused, I'm angry, and I'm annoyed by what my tablet's doing? What does it mean? What should I do? What CAN I do? None of this means that I need a new tablet entirely, does it? OR do I just need a new stylus pen? Someone PLEASE help a brother out & tell me!!! :iconbeggingplz:
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 13, 2015  Professional Digital Artist
As you know, it is normal just to see cursor movement when the stylus tip is near the tablet.

Usually the stylus should only draw when it is in contact with the tablet surface and the nib is pushed in at least slightly. I think the problem is that your stylus nib is stuck in the "pushed in" position or maybe something inside it is slightly bent or dirty.

The easiest thing to try might be to pull out the nib and and check it for dirt or damage. If it is dirty, clean it and put it back in. If it is the same shape and material on both ends, you could flip it around and put it back in. If it is not the same at both ends then just check it out to see if it is damaged and then put it back in (or replace it with another nib).

If you feel as though you usually press hard when drawing, try to ease up on it a bit, to avoid damaging the stylus.

You can probably find information on wacom's website explaininghow to take the stylus apart if you want/need to try that.

Good luck!
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:icontherainhascleared:
TheRainHasCleared Featured By Owner Apr 10, 2015
my problem is something i cant even explain! Everytime im drawing something, and im drawing something small persay, a nose or mouth or a small detail, there would be this stupid white circle and the small detail im drawing will turn into a line. Please help me!!! I WANT TO DRAW LIKE IN REAL LIFE!! I WANT TO DRAW FLEXIBILITY
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:iconfriendlyhand:
FriendlyHand Featured By Owner Edited Apr 10, 2015  Professional Digital Artist
It sounds like some windows thing feature such as "pen flicks" or something else might be enabled. You should probably ask wacom customer support or google the symptom that you described.
Reply
:icontherainhascleared:
TheRainHasCleared Featured By Owner Apr 11, 2015
but i really can't explain it though...i want to draw flexible like i do on the program tool paint sai everywhere else..
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:iconbo0bo0-sheep:
bo0bo0-sheep Featured By Owner Apr 4, 2015  Professional Digital Artist
my tablet pen's led is only working at a specific angle, i changed the led and it still doesnt work! i dont know what to do,,,
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 5, 2015  Professional Digital Artist
what does wacom customer support suggest?
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:icon98th:
98th Featured By Owner Apr 3, 2015
Hello! I had my Wacom Intuos Pen and Touch for a year now my driver is very much updated! Howevr my tablet seems to be acting funny as my point mouse would get down on the lower part of screen a lot or the other corner of the screen (gyazo.com/fc4c0052ed0c8396f46c…), I don't know what's wrong with since its my first time encountering this sort of problem and I always keep my tablet well hidden after using it, I've tried turning the settings into its default system (though it has always been in default), restarted my laptop and tablet and even reinstalled ;; v ;;
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 3, 2015  Professional Digital Artist
I'd recommend Google searching problems related to wacom mapping
and also:
2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.
4) try plugging it into a different USB port
6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/
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:iconfinigandelquapo:
Finigandelquapo Featured By Owner Apr 1, 2015
Just bought the Wacom Intuos and using my fingers works perfectly with the shortcuts etc, but the pen is totally unresponsive, no light or cursor movement. This is a brand new Tablet.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 1, 2015  Professional Digital Artist
I'd recommend suggestions 1,2,3,4, and 6 in the journal above.
Reply
:iconmiemi-chan:
Miemi-chan Featured By Owner Apr 1, 2015  Hobbyist General Artist
I have a Wacom Intous and it says I should be able to use my fingers to drag, zoom in, and that kind of stuff, but, for some reason, the Wacom doesn't respond when I use my fingers on it. It is a new Wacom.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Apr 1, 2015  Professional Digital Artist
You could disconnect the tablet, uninstall ALL tablet drivers on your computer,  and then carefully follow the instructions to reinstall the current drivers.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/
Reply
:iconkra-zgirl:
Kra-ZGirl Featured By Owner Mar 21, 2015
ok never mind again. I've updated and i'm still having the same problem -_-
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 22, 2015  Professional Digital Artist
In what program? Gimp?

gimpforums.com/thread-wacom-er…


6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/
Reply
:iconkra-zgirl:
Kra-ZGirl Featured By Owner Mar 22, 2015
thanks :)
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:iconkra-zgirl:
Kra-ZGirl Featured By Owner Mar 21, 2015
never mind. i've looked around the net more and because of the new update on mac's the tablets have to be updated as well. and i found some online updates so no disc needed.
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:iconkra-zgirl:
Kra-ZGirl Featured By Owner Edited Mar 21, 2015
I have a unique problem with my Wacom Tablet Pen. My Tablet is working just fine but for some reason my Pen's eraser is working like its the drawing pen while the drawing pen is acting like the Pen's eraser. I would try to uninstall my tablet program and re install it but I no longer have the disc to reinstall.
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:iconammyros:
ammyros Featured By Owner Mar 8, 2015
i have a wacom create and recently it started acting up. when i plug it in it just disconnects and reconnects for a while(constantly, not after one minute or anything like that. itll blink on and off every second), then stops blinking all together until i unplug and replug it in. it doesnt have moments where it works, it wont let me draw anything for any amount of time. it just wont work.

ive restarted my computer, uninstalled and reinstalled the drivers multiple times, stopped and restarted the drivers, tried different usb spots and bought a whole new usb which didnt work either.

i also dont know if its odd that it still blinks even when the tablet drivers are uninstalled from my computer?
i'm considering buying a new tablet if nothing else works, but im worried it could possibly be my computer?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 9, 2015  Professional Digital Artist
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:iconammyros:
ammyros Featured By Owner Mar 13, 2015
thanks for replying but i still can't seem to get it work. i'm kind of lost on what to do. i've been trying the past few days to see if it would eventually work, but nothing..
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:iconone-eyehitomi:
One-eyeHitomi Featured By Owner Mar 8, 2015  Student General Artist
Hi, my bamboo tablet pen is doing this weird thing where every time I try to draw a line, it sqwiggles all over the place at the beginning of the line.
Any feedback would be greatly appreciated. Q^Q
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 9, 2015  Professional Digital Artist
I would suggest the 6 steps mentioned above.

A search for your symptom on the wacom forums returned several results including this:

forum.wacom.eu/viewtopic.php?f…
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:iconone-eyehitomi:
One-eyeHitomi Featured By Owner Mar 14, 2015  Student General Artist
Thank you! ><
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:iconhowling-galaxies:
Howling-Galaxies Featured By Owner Mar 4, 2015  Hobbyist Digital Artist
My tablet is turning on and off. but i cant use it when it turns bk on i have to replug it and somtimes it works or it thosnt. or it says its plugged in and the app pops up for it but its off. it happens to me alot when drawing and i have to take long breaks to somhow get it to work. any help? plz <3 ?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 4, 2015  Professional Digital Artist
You could try a different USB port, you could try uninstalling any software that was installed about the time the problem started, you could try stabilizing the cord connection if you have a cord, otherwise you should probably contact wacom customer support. :)
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:iconinvaderzen1234:
InvaderZen1234 Featured By Owner Mar 3, 2015  Student Artist
HELP! My pen isn't working AT ALL!!
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 3, 2015  Professional Digital Artist
Hi, that's not enough information for me to suggest anything but "re read the journal above" You may want to contact the customer support team for whoever made your tablet.
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:iconinvaderzen1234:
InvaderZen1234 Featured By Owner Mar 3, 2015  Student Artist
I fixed it actually. Thanks though.
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:iconfinigandelquapo:
Finigandelquapo Featured By Owner Apr 1, 2015
How did you fix it????
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:iconinvaderzen1234:
InvaderZen1234 Featured By Owner Apr 2, 2015  Student Artist
Just unplug your tablet and wait a minute. Then plug it back in and try to draw ^^
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:iconfairymcgarden:
fairymcgarden Featured By Owner Feb 27, 2015  Hobbyist Artist
My tablet works but the pen is acting up. I can move it around but I can't click on anything unless I use the eraser end.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Mar 3, 2015  Professional Digital Artist
If it's wacom, open the settings menu and check the click settings, if you don't know how to do that you could try uninstalling and reinstalling the drivers.

If you don't have any luck trying that or the tips in the journal entry, then you should contact the manufacturer or search the internet for people who had the same problem.
Reply
:iconfairymcgarden:
fairymcgarden Featured By Owner Mar 4, 2015  Hobbyist Artist
I reinstalled everything, set all my settings back to default and its still not working... I ordered a new pen so i'm hoping that will work
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:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner Feb 23, 2015  Hobbyist General Artist
What if you have to bend/hold/apply pressure to where the usb cord connects to the tablet? I'd think it's a port issue on the tablet but I'm not sure entirely.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Feb 23, 2015  Professional Digital Artist
yes it sounds like it might be either the cable or the port starting to become damaged.
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:iconchaosdemonxxxangel:
ChaosDemonXXXAngel Featured By Owner Feb 23, 2015  Hobbyist General Artist
How would one go about getting that fixed? I got my tablet used from another user on here and recently this issue's arisen.
Reply
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