Shop Mobile More Submit  Join Login
×

:iconfriendlyhand: More from FriendlyHand


Featured in Collections

Journal by Metarex12


More from DeviantArt



Details

Submitted on
May 30, 2012
Link
Thumb

Stats

Views
20,276 (5 today)
Favourites
25 (who?)
Comments
87
×
If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) Intermittent cursor movement and unexpected clicking can be the result of broken wires inside the tablet cord. The wires inside the plastic cable can become damaged from pulling twisting and regular use even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may resolve your problem. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
Add a Comment:
 
:iconjimph:
Jimph Featured By Owner 1 day ago  New member Hobbyist Digital Artist
Hello, I've just bought an Intuos wacom Creative Pen tablet, It installed and everything but it isn't drawing or anything, idk if I have to do a certain setting or anything. Help?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Edited 1 day ago  Professional Digital Artist
Hi,
1-Did you just let the computer install the drivers for you or did you carefully follow the instructions that came with the tablet?
2-what operating system?
3-What drawing program?
4-Have had any other tablets and if so, did you uninstall the drivers for all of them before installing the new one?
5- do you get any lights or cursor movement on the tablet or on your screen when you use the stylus?
6- have you tried any of the suggestions mentioned in the journal above, and if so, which ones?
Reply
:iconjimph:
Jimph Featured By Owner 19 hours ago  New member Hobbyist Digital Artist
Thanks anyways! I downloaded some stuff and messed witht he settings and it's all good now, but I appreciate the help!
Reply
:iconatg117:
ATG117 Featured By Owner Jan 11, 2015  Student General Artist
Hi i jsut recently bought a art software and pulled my CTH-470 Bamboo Tablet and it worked fine until i updated the driver 5.3.5-3 upon being asked. after adding the driver and restarting it jsut wont turn on anymore and the dock wont open when i draw on it. is this jsut me or is the driver messed up and i have to reinstal the whole thing again?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
My guess is that you should uninstall the new driver and reinstall the old one following the manufacturer's instructions (this usually requires unplugging the tablet until instructed to plug it back in.

If that doesn't work, you could check the wacom forums for similar problems and solutions.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
hey, alittle off this topic but. how to I make it to where my pad only registers my pen and not my hand?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
Hi,
a google search brought me to the wacom tablet user's manual which says "To enable or disable touch, move the slider on the top right corner of the Intuos to the opposite position"

See if that works. otherwise check the user's manual for your specific model.

Good luck!
Reply
:iconsuperstarmario13:
superstarmario13 Featured By Owner Jan 11, 2015  Hobbyist General Artist
ok, thank you man!
Reply
:iconc-abdulio:
C-Abdulio Featured By Owner Jan 10, 2015
Let me ask: what if your Wacom just starts shutting down by itself and only half the lights are displayed. Sometimes, rebooting the computer works and other times, i just have to wait a while before replugging the cable into the computer. But I'm afraid my tablet may go down for good. How long do Bamboos usually last?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 11, 2015  Professional Digital Artist
I don't know what wacom product you mean, but I would recommend:
1) determining if the symptom only occurs when you are moving it around and bending the cable (if it has one)
2) determine if the symptom only occurs when you are using a certain program or when other specific programs are running.
3) consult the wacom forums for similar symptoms
4) start a thread in the wacom forums clearly describing your symptom as specifically as possible including your tablet and computer specs.

Good luck!
Reply
:iconphilbeg:
philbeg Featured By Owner Jan 8, 2015
Sometimes, while drawing, the pen pressure suddently goes up and result on a big stroke while I am doing just a gentle pressure, almost not touching. :S I just received my tablet and I fear there would be a problem with it... Does anyone have a clue?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 9, 2015  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4, 5 and 6 in the journal entry above. 
Good luck!
Reply
:iconphilbeg:
philbeg Featured By Owner Jan 9, 2015
Thanks! I did some tricks and unchecked some features and for now it seems resolved. Hopes it will stay that way
Reply
:icondarkwizardsethlet:
Darkwizardsethlet Featured By Owner Jan 8, 2015  Hobbyist General Artist
HI, I recently got a gaming laptop and now my pen does nothing on the tablet. I lost the pen recently but I got it back again, it is undamaged. I tried many things but it still doesn't work. Please help me!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jan 9, 2015  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4 and 6 in the journal entry above.  Correctly installing the drivers is one of the most important things.  There's a chance that your stylus is defective but that is not usually the case.

Good luck!
Reply
:icondarkwizardsethlet:
Darkwizardsethlet Featured By Owner Jan 12, 2015  Hobbyist General Artist
It worked thanks very very much!
Reply
:iconfluffandlucy:
FluffandLucy Featured By Owner Dec 22, 2014  New member Hobbyist General Artist
Hello! i just got an intuos tablet with manga studio debut 4, but when i just installed it and was ready to draw, the pen was not working, but when i used my finger it was working. I thought that if i switched the tip on the pencil it would start to work again, but it's still not working. I just received the product a week ago, yet it already has problems!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 22, 2014  Professional Digital Artist
Hi,
I'd suggest following the tips 1,2,3 ,4 and 6 in the journal entry above.  Correctly installing the drivers is one of the most important things.  There's a chance that your stylus is defective but that is not usually the case.

Good luck!
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 7, 2014
Hello!

A few months ago,in July,I got a Bamboo Wacom Tablet. I've been using it for quite a while,it works perfectly fine. No problems,no issues,nothing. Not untill now at least. I decided to draw,so I got it out and plugged it in. The blue light did not light up at all. I was kind of scared and told myself it was a small glitch. I plugged it back in two times to the same USB slot and then tried another one. Nothing. It shows that the Bamboo Wacom Tablet is in fact,connected. It shows the little main menu. But no blue light,and when I use it their is no movement or anything showing the tablet pen moving.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 7, 2014  Professional Digital Artist
Hi,

That does not seem to be one of the common problems discussed in my journal. You should definitely post this in the wacom forums or do a web search for people who have had similar symptoms.
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 7, 2014
I read your comment and afterwards I shut down my entire computer. I think its an entire different issue now. It started to work,blue light was on,and it moved. Then the light turned off again,than on. I think it may be the cord because when i moved my arm off the arm of the couch I am and the tablets on,the light switched back on. Do you think its just the cord,or should I keep looking through the forums and doing web searches?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 8, 2014  Professional Digital Artist
if the light starts and stops working when you move the cord then it seems like either the cord is damaged (probably at the end near the tablet) or the connector where the cord plugs into the tablet is loose/damaged but that is just a guess. If you can gently move the cable around until you find a position in which it works, you may be able to immobilize it with some duct tape and a hard object like a pen or a piece of hard plastic as described in tip number 5.
Reply
:iconpll0ts:
PlL0TS Featured By Owner Dec 8, 2014
Thanks! I wiggled the cord around to get it to work again. I tapped it down as well so it works as along as I don't move it. Though I didn't see visible damage so its probably the connector where the cord plugs into the tablet. 

Thanks for helping a lot so I didn't have to buy a cord right away before the holidays! c:
Reply
:iconbowfee:
Bowfee Featured By Owner Dec 5, 2014  Hobbyist Digital Artist
Hi! Last year i bought a Bamboo fun pen and touch M, i had some pen troubles before, but they were all solved by getting a new driver.
Now i 'm having some problems again, downloaded the newest driver, but it doesn't change.
I use it for drawing. Let me show you some pics
prntscr.com/5dh6iq
prntscr.com/5dh6t4
It is really annoying when trying to draw
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 5, 2014  Professional Digital Artist
Hi,

You should post that on the wacom forums.
also describe when the lines are running off of the page (looks like it is any time you lift the stylus off of the tablet.

When you install new drivers, make sure that you first uninstall all other tablet drivers.

try your tablet on a different computer if possible. If it works fine on another computer then the problem is more likely to be software than hardware.

Also try a different USB port on your computer
Reply
:iconbowfee:
Bowfee Featured By Owner Dec 6, 2014  Hobbyist Digital Artist
I posted it on the forums. no response yet.
I tried al of those things, but its not working.
My sis has her tablet for 2 years and she see's no problems.
I realy don't want to spend money on a new one
Reply
:iconmaxibillity:
maxibillity Featured By Owner Nov 24, 2014  Hobbyist General Artist
i just bought a wacom intuos pen and touch medium, it's working fine in my office PC and my brother's laptop, but the problem occured when i use the tablet on my home PC... the cursor trembling, sometimes randomly clicking, making a wavy lines and random dots whenever i draw on whatever dawing apps. when i try to touch the tab using my finger it won't response, sometimes it response but laggy and randomly clicking.

i just wonder, why this is happening?
any solutions? :)
Reply
:iconthechaoskitten:
TheChaosKitten Featured By Owner 5 days ago  New member Hobbyist Digital Artist
Im having similar problems right now. I  stopped using it for a few weeks and now when I touch the pen it starts to randomly click and mvoe about the screen
Reply
:iconmaxibillity:
maxibillity Featured By Owner 5 days ago  Hobbyist General Artist
yeah, i try to install the latest driver update but the problem still persist...
try to reinstall my windows but doesn't work at all.

and then when i try to update my vga driver, it works better, iwhen i do hovering my pen, no more trembling cursor... but sometimes the problem occured.

i don't know how to fix it :(
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 24, 2014  Professional Digital Artist
Hi,

That sounds like a drivers problem to me. step #3 mentioned above.

otherwise, step 6.
Reply
:iconmaxibillity:
maxibillity Featured By Owner Nov 24, 2014  Hobbyist General Artist
i've reinstalled the driver few times and tryin' to get the latest one, i also try to reinstall my windows 7 but the problem still persist.
Reply
:iconpurplestarboomboom:
PurpleStarBoomBoom Featured By Owner Nov 9, 2014  Student Digital Artist
My tablet is probably the different one. It is Bamboo-Pen CTL-460, I have this tablet for almost 4 years now and I started to encounter problems.

At the beginning of summer, my tablet would go off when I accidentally move the wire. I didn't know what was wrong, but I put duck tape on the wire, hoping it worked which it did for a little while. Then some time processed and my tablet didn't want to work unless the wire was in a certain position, which is more difficult for me to draw and I couldn't move my tablet or the wire without my tablet going out then receiving a message saying that my tablet malfunctioned. It's still that way now, but I have to plug my tablet in the right side of the laptop then have the wire to go left and curved back to my arm as I hold it. I can't move the wire or my tablet will go out, which is getting pretty annoying. My wire appears to have NO damage at all, and yet it's getting worse.

How can I fix this?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 9, 2014  Professional Digital Artist
Suggestion 5 and 6 in the above journal are what I would try.
Reply
:iconpurplestarboomboom:
PurpleStarBoomBoom Featured By Owner Nov 9, 2014  Student Digital Artist
Just tried Suggestion 5..but I think my tablet is done. ^^;


I'll order a new one tomorrow.
Reply
:iconhoshi-cat:
Hoshi-Cat Featured By Owner Nov 1, 2014  Hobbyist General Artist
Hi! I'm having a problem with my Intuos-whenever I put my pen on it the cursor goes up to the corner of the screen and won't move. The blue light comes on, and I can still click (only in that corner) and nothing else. I've tried unplugging it and plugging it in again, switching the USBs, inspecting it, but nothing works. This has been going on for a while now, and if it's a problem in the wire, how much do you think it would cost to replace it? Thanks... :3
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 1, 2014  Professional Digital Artist
Google search to the rescue!  See if this helps: forum.wacom.eu/viewtopic.php?f…

if you want pricing, You can probably get replacement parts through wacom's website: www.wacom.com/en/us/ , or any electronics website or store that handles wacom products. Newegg.com is a good site that usually has good prices on stuff like tablets. Amazon.com or ebay may also be good places to look.
Reply
:iconhoshi-cat:
Hoshi-Cat Featured By Owner Nov 9, 2014  Hobbyist General Artist
Okay thank you! I'll try this out as soon as I can!
Reply
:icongraystripe-64:
Graystripe-64 Featured By Owner Oct 31, 2014  Hobbyist Artist
Um... Hi there.
My Intuos wacom pen or tablet was working fine until one day it stopped working. The blue light appears whenever i touch it but it doesn't move...
But my tablet works perfectly fine on my school computer but doesn't work on my laptop and my cousins computer.
OMG, what should I do?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 31, 2014  Professional Digital Artist
sounds like a driver problem or a software conflict.

Either way, I'd suggest following the 6 steps mentioned in my journal entry above.
Reply
:iconxiaooyu:
Xiaooyu Featured By Owner Oct 30, 2014  Hobbyist General Artist
Hi, my tablet was working just fine yesturday but today it has stopped working completely. Not even the little light will turn on anymore. 
I've tried everything, from restarting my computer to using new USB ports. 
I have yet to uninstall the driver because I have a horrible hunch that the problem is that the cord is broken or something.... 
Where can I fix it or find replacements?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 30, 2014  Professional Digital Artist
If you can test it on another computer that may help you diagnose the problem.

You can probably get replacement parts through wacom's website: www.wacom.com/en/us/ , or any electronics website or store that handles wacom products. Newegg.com is a good site that usually has good prices on stuff like tablets. Amazon.com or ebay may also be good places to look.
Reply
:iconxiaooyu:
Xiaooyu Featured By Owner Oct 30, 2014  Hobbyist General Artist
I just tried it on my mac..... it didnt work as I predicted.. so this means this must be an internal issue the?

Thank you for the link! I will check it out. :)
Reply
:iconkendulun-the-kihoryu:
Kendulun-the-Kihoryu Featured By Owner Edited Oct 28, 2014  Hobbyist Digital Artist
Um, hi there...

My tablet's recently started acting up on me (it was working perfectly earlier on today.)
The tablet itself works just fine. It's just whenever I try to use the pen, it's completely unresponsive. The LED doesn't even light up when my pen is near the tablet. I've tried uninstalling the drivers, reinstalling them, restarting my PC, etc... And it's not worked - it's still completely unresponsive. Is there any way around this at all? I'm seriously running out of ideas :hmm:

My tablet is a Bamboo Pen (CTL-470K) BTW.



also, forgot to mention, I had this problem a few days ago and I managed to get around it, but today it's not doing me any favours...
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 28, 2014  Professional Digital Artist
Hi,

What happens if you plug it into a different USB port?
What happens if you try the tablet on a different computer?
Is the problem in one program or multiple programs?
Have you searched the wacom forums? If none of theabove suggestions help then contacting Wacom may be your next best option.

Good luck!
Reply
:iconkendulun-the-kihoryu:
Kendulun-the-Kihoryu Featured By Owner Oct 28, 2014  Hobbyist Digital Artist
I figured it out... It's my pen :S I think it's dead. Though I wouldn't be surprsed because I've had it nearly two years now.
Reply
:iconimpossible-fox:
impossible-fox Featured By Owner Oct 26, 2014  Hobbyist General Artist
This has been so helpful. Thank you!
Reply
:iconjjividen:
jjividen Featured By Owner Oct 22, 2014
I have the second Wacom tablet with a USB port problem...it is not manufactured correctly. The Intuos 4 tablet port stopped working so I opened the case. I teach electronics and this was an engineering mess. The port is not well connected to the board so it will begin to degrade after using it for a year. My Intuos 5 tablet started doing the same thing. No USB signal from the computer to the Wacom tablet. Have been in contact with Wacom. They want $105.00 to fix it! 1/3 of the cost of the tablet. I bought a wireless kit...it needs to charge from the USB port!!! Bought a charger so I can use this piece of engineering crap. Back to Wacom, they still want the money. Have started looking for other manufacturers of tablets. Any help here would be appreciated.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 22, 2014  Professional Digital Artist
Hi, unfortunately, it sounds like you know what the problem is and it sounds like hardware damage.

If you can fix the port you can add some kind of structure around it to strengthen it and support the cord a bit.

If you are looking into different tablet types, I'd recommend checking amazon.com for user reviews for:
wacom
Huion
Turcom
monoprice...
Reply
:iconxonmean:
Xonmean Featured By Owner Oct 15, 2014  Hobbyist General Artist
The pen has extremely high latency, and constantly clicks when touched to the tablet. But my fingers work just fine. :S
Reply
Add a Comment: