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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconhontonikireidesu:
HontoniKireiDesu Featured By Owner 1 day ago
My Intuos Pen is not working... I have only used it once... It died the second time. T.T The blue LED lights up when the pen is near the tablet or when it touches the tablet... I tried uninstalling and reinstalling five times but the pen just wouldnt move. But when it worked when i used my finger on the tablet... ARGHH!!!! I AM SO PISSEDD!!!!  D::happybounce: :happybounce: :happybounce: :happybounce: 
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:iconhontonikireidesu:
HontoniKireiDesu Featured By Owner 1 day ago
Oh i figured it out alr.   fox-orian.tumblr.com/post/3945… HAHAHAA  
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:iconstepswitcher:
stepswitcher Featured By Owner Aug 25, 2015
i got a new desktop computer and my Bamboo Fun is suddenly not working properly. it works fine on my laptop but on my desktop its very shaky and sporadic and when i place my hand on the pad the mouse goes crazy even though its not suppose to be touch and only used with the pen. what do i do...i tried restarting and a new usb port and everything but no dice. its really important i get it fixed bc i just got this computer and id hate to not be able to do the main thing i got it for which is art.
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:iconkaizisamonster:
KaizIsAMonster Featured By Owner Aug 23, 2015  Hobbyist Digital Artist
The tablet light is not on. How to fix this? :(
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 23, 2015  Professional Digital Artist
All of my suggestions are in the journal above. If you go to the wacom forums, be sure to provide more information like the model number, your operating system, how long you have had it, when it stopped working and what you have already tried.
Reply
:iconkaizisamonster:
KaizIsAMonster Featured By Owner Aug 23, 2015  Hobbyist Digital Artist
Thanks. Some how my tablet went back to life again
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:iconicefox3:
icefox3 Featured By Owner Aug 22, 2015  Hobbyist Digital Artist
Hi, been using an intuous and a Cintiq 13HD for about 2 years now and I am very familiar with the settings they possess and how to setup dual monitor displays. Ever since the installation of Windows 10 however, I've got an issue with the software on both my tablets. I am unable to apply the "Screen Area" setting to Monitor 1 or a specific monitor. If I attempt to set my stylus on my Cintiq or my Screen Area on my Intuos to a specific monitor, the setting will reset itself and not apply thus my pen is shared between both monitors when I only want it on one. Anybody else experiencing this problem?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 22, 2015  Professional Digital Artist
This seems like a good question for the wacom forums or the windows forums. Hope you find a solution!
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:iconeraocean:
EraOcean Featured By Owner Aug 22, 2015  Hobbyist
So I have the Wacom Intuos Pen & Touch Medium, it is rather new, and it used to work perfectly fine. Then Windows 10 came along and now my Pen does not work properly, however, it recognized my fingers normally. Yesterday I did get it to work normally after hours of changing USB ports, cleaning the tablet itself, changing pen tips and reinstalling the software. However, now after unplugging it (I store the tablet in its container when I do not use it) it again does not work. Is it my Pen or is it Windows 10? It never did this with Windows 8
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 22, 2015  Professional Digital Artist
This seems like a good question for the wacom forums or the windows forums. Hope you find a solution!
Reply
:iconpoke-chann:
Poke-chann Featured By Owner Aug 16, 2015  Student
my tablet's basically new but I'm getting the signs of number 5
before it went all crazy, I was drawing, and a window popped up saying "so and so is not responding"(it was something to do with the tablet) and then all of a sudden it just would click randomly and not move very well. 

I don't think the physical tablet is broken, can you help?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 16, 2015  Professional Digital Artist
6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconpoke-chann:
Poke-chann Featured By Owner Aug 16, 2015  Student
dont worry I fixed it

I just had to shut down and restart my computer
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:iconcornelmace:
cornelmace Featured By Owner Aug 14, 2015
i just got a wacom cintiq 13HDT, previously had just a straight up cintiq 13HD, they run off the same software and ive tried uninstalling and reinstaling everything to do with the driver but the display only shows the background image of the computer no desktop icons, application or anything.....is there a fix or is it a faulty tablet, any solutions or answers would be much appreciated, im freaking out my 13HD still works and displays fine. im really confused
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:iconshiyouninn:
Shiyouninn Featured By Owner Aug 22, 2015  New Deviant Hobbyist General Artist
It's not because of the tablet.

1. Right click on your desktop
2. Go to 'View'
3. Select: Show Desktop Icons 
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 15, 2015  Professional Digital Artist
are you using the cintiq, plus another monitor?

The cintiq can either
1) duplicate the main screen so both monitors show the same thing or
2) act as though each monitor is half of a much wider (double wide) computer screen

ready your user's manual to find the correct settings

If that does not solve the problem, please consult the wacom forums.
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:iconlibrak:
LibraK Featured By Owner Aug 10, 2015  Hobbyist Digital Artist
Before installing my Wacom Intuos Pro, all art programs on my computer opened and ran just fine. But now none of them - Sai, Gimp, Mischief - either won't open or crash immediately after opening. I'm at a complete loss here as it seems no one else has a similar issue. I tried uninstalling the driver and tablet which only helped so much. Mischief and Gimp would open but Sai refuses to. (Even after I tried uninstalling + reinstalling Sai, it won't open.) If anyone can offer help, I really need it.
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:iconshiyouninn:
Shiyouninn Featured By Owner Aug 22, 2015  New Deviant Hobbyist General Artist
It's coincidence, not actually because of your tablet.
Sometimes SAI screws up for me to and I have to end up redownloading it.

I think it was run as Admin for SAI or Troubleshoot Compatibility every time to run it.
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:iconahomeawayfromhome:
Ahomeawayfromhome Featured By Owner Aug 6, 2015
my wacom intuos small worked fine for the first few hours, i had just got it today and it was working fine, and now it randomly shuts off at inconsistent intervals, any solutions?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 6, 2015  Professional Digital Artist
6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconspeedcow12:
speedcow12 Featured By Owner Aug 1, 2015  Hobbyist General Artist
I have a problem with my tablet that when in sai i press ctrl+z to undo something the tablet pen does not react in the program. if i tab out it works fine.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Aug 2, 2015  Professional Digital Artist
If I understand correctly, you are saying that the tablet works fine until you use ctrl+z on your keyboard, and then the tablet stops working and the stylus no longer makes the cursor move on your screen. Is that right?

When you say "tab out" do you mean pressing the tab key on your keyboard or do you mean that another window on your computer is taking the focus and you have to re-select the Sai window, or do you mean something else?

I don't have SAI so I can't try it out, but I'd suggest asking on the Sai forums.

As a workaround, you could probably set up one of your tablet buttons (if it has buttons) or your stylus buttons to act like ctrl+z so that you don't have to use the keyboard shortcut.
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:iconspeedcow12:
speedcow12 Featured By Owner Aug 2, 2015  Hobbyist General Artist
i just found a solution today but thanks ^^
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:iconkitsiyo:
Kitsiyo Featured By Owner Jul 30, 2015  New Deviant Hobbyist Digital Artist
I don't mean to bother but you seem knowledgeable and I hope you can help but, I reinstalled mydisk and it SAYS its installed properly but when I move my pen over the tablet it moves like a regular mouse. Like, if I were to have it set in the middle of my screen and then try putting the pen in a different spot it would only think to move a little from the middle; not to where I set the pen. My cable is brand new, though the part where it goes into the tablet is slightly bent. Is it internal or is it just the slightly bent piece, because it 'works' I just cant click on anything.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Jul 30, 2015  Professional Digital Artist
Hi,

If your stylus is working in mouse mode, Look under the mapping tab of your tablet properties, and change the mode from mouse to pen.

If your cursor is only able to move within a small area of your screen instead of the full screen, look under the mapping tab and change the screen area setting and/or the tablet area setting.

They are described here:
101.wacom.com/UserHelp/en/Mapp…

Hope that helps!
Reply
:iconkitsiyo:
Kitsiyo Featured By Owner Aug 5, 2015  New Deviant Hobbyist Digital Artist
Thank you very much!
Reply
:iconaedestir:
Aedestir Featured By Owner Edited Jul 21, 2015  Student Digital Artist
I'm very confused. My Wacom Intuos tablet pen isn't working. The white light is on, and when I hit the ExpressKeys(The ctrl, windows keys?) the blue lights go on. But if I hover my pen over the surface, nothing happens. I've tried everything; changing the nib, unpluging the tablet, restarting my computer, undownloading then downloading drivers; but nothing's working! I can't find the email for Wacom/Intuos, BECAUSE THE PAGE IS IN FLIPPING JAPANESE! I've only had it since Christmas of 2014, of that helps...
EDIT: I also spilled water on it before it stopped working... Does that  have to do with anything? Q-Q
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:iconarcticmoet:
ArcticMoet Featured By Owner Jul 27, 2015  Hobbyist Artisan Crafter
You spilled water on the tablet or the pen? If you've gotten the pen wet, there is good news.  Although it doesn't work now, it most likely will when it dries out.  Just leave it sitting out somewhere where its in the open air and it should be fine.  Try wrapping it in some absorbent cloth to get any excess water out.

If you've spilled water on the tablet itself, you may be hooped.  Try setting it upside-down on something absorbent in open air to dry it out and try it in a day or two.  If that doesn't work, you may need to contact Wacom about a replacement.
Reply
:iconchaoticcam:
ChaoticCam Featured By Owner Jul 20, 2015  Hobbyist Digital Artist
How do I uninstall the updates? I recently installed the updates and now my tablet turns on but when I put my pen on it, it doesn't move the cursor at all...
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:iconfriendlyhand:
FriendlyHand Featured By Owner Jul 20, 2015  Professional Digital Artist
forum.wacom.eu/viewtopic.php?t…

or search google (or your favorite search engine) for instructions specific to your operating system.
Reply
:iconkittenpaws6:
Kittenpaws6 Featured By Owner Jul 18, 2015  Student Digital Artist
My tablet is acting strange as well.

I'll describe my issue like this: For some reason the cursor keeps blinking and hopping between its actual placement and to where it believes it is (a few inches upper left). I tried installing and reinstalling the driver and resetting the computer and neither method worked. It also acted like this on two different laptops I tested it out on (A Vista and Windows 7). It worked perfectly fine a month ago (I've had the tablet for about a year and its used) so I don't know why it's acting up all of a sudden.

I think I should also note its not a Wacom. It's a Cybertablet 8600. When I did research, it got mostly positive reviews.
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:iconarcticmoet:
ArcticMoet Featured By Owner Jul 27, 2015  Hobbyist Artisan Crafter
When you say you had the same odd behavior on two different laptops, were you using the same driver on both machines?

You say you installed and reinstalled the driver, but where did your tablet's driver come from? A manufacterer's disc? If it came from a disc, go to your manufacturer's website and look for an updated driver for your tablet here: www.adesso.com/products/produc…
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:iconkittenpaws6:
Kittenpaws6 Featured By Owner Jul 27, 2015  Student Digital Artist
Ookie dokie. Thank you very much.:)
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:iconkittenpaws6:
Kittenpaws6 Featured By Owner Jul 27, 2015  Student Digital Artist
Ookie dokie. Thank you very much.:)
Reply
:iconcaniffbaee:
CaniffBaee Featured By Owner Jul 17, 2015  Student Digital Artist
So my tablet is being funky as well. I cleaned it (Which might be the problem and if it is and I can't fix it, my dad will kill me) while I was cleaning off my computer. I had a rag and sprayed 409 onto the rag (Not a lot) and wiped down my computer which did the trick. I decided to try that with my tablet and it cleaned all the grime off my tablet as well. The tablet worked fine after I used it that first night but now whenever I get to the edge of the corners on it, the cursor wobbles a little.

For example I have an Intuos pro so the corners on the tablet light up to show my comp screen. When I get to the marked corners (Or where the end of my comp screen would be) the cursor on the screen jiggles.

I tried wiping it down with water but that didn't help much. Any suggestions?? 
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:iconmontanashadowtree:
MontanaShadowTree Featured By Owner Jul 13, 2015  Hobbyist Digital Artist
what about when your pens cursor doesn't move at all and wont even click anything (anyone going though the same problem)
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 19, 2015  Student General Artist
Have you tried reinstalling the driver? If not, try that, and when the driver says it's done installing, restart your computer/laptop so the driver reinstalls completely.
Reply
:iconmontanashadowtree:
MontanaShadowTree Featured By Owner Edited Jul 13, 2015  Hobbyist Digital Artist
cus my pen wont work on anything and im thinking its the tablet but idk i was using it 2 days ago and it was fine. i dont use it for 1 day and its broken? HOW! pls help me srlly cus if i cant use this pen i cant draw unless i get a new 1!
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:iconarcticmoet:
ArcticMoet Featured By Owner Jul 27, 2015  Hobbyist Artisan Crafter
First go to the Wacom support site and download the latest driver for your tablet (alternately, if you've just updated the driver and the pen stopped working, roll back to the previous version).  If that doesn't help, and if it stopped working suddenly and you're sure no misfortune has befallen your tablet or pen, an automatic update in Windows may be the culprit (and has been for me a few times).

In Windows, go to your Control Panel, Windows Update and View Update History to see if there are recent updates since your pen last worked.  If there are, you can try uninstalling them by going to Control Panel, Programs and Features and clicking on "View installed updates" for the option to remove them and test the pen.

Alternately, you can also try to restore your PC to a time when you know your pen worked to rule out any new software or drivers.  It is odd for it to just fail like that for no apparent reason, but I suppose it could happen... in which case call Wacom for a replacement.  If you do call them, they will ask you to take the steps I've detailed above before they will send a replacement, just FYI.
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:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 5, 2015  Hobbyist Traditional Artist
I have a really bizarre problem. When my tablet pen is just barley hovering over the tablet, it detects me right clicking it, so I cant really draw. I change the nib regularly. I've tried all of the things on this list, but it just wont fix. Anybody have the same problem/have a solution?
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:iconarcticmoet:
ArcticMoet Featured By Owner Jul 27, 2015  Hobbyist Artisan Crafter
I had this problem using Photoshop and painting the way I do.  For me, it is the "Press and Hold" pen action that is set to act as a right-click.  To turn this feature off in Windows, open your Control Panel and then go to Pen and Touch (if you can't see this in category view, change the view to small or large icons).  In the Pen and Touch menu, on the Pen Options tab, highlight the "Press and Hold" pen action and then click the "Settings" button.  

Uncheck the box to disable Press to Hold.  Check it to turn the feature back on.
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Edited Jul 12, 2015  Student General Artist
I had the same problem; what you need to do is go to Pen Tablet Properties, then go to the Pen tab. Put the tip feel to firm. Hope that helps! 
Reply
:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 18, 2015  Hobbyist Traditional Artist
Thank you so much!!I'll try it as soon as I can. It's really appreciated!! 
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 18, 2015  Student General Artist
No problem! :>
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:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 18, 2015  Hobbyist Traditional Artist
Just tried it--My tablet's working fine now. Thanks again!!
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 18, 2015  Student General Artist
Woohoo! And no problem, once again! =')
Reply
:iconghost-t0wn:
ghost-t0wn Featured By Owner Jul 14, 2015  Hobbyist Digital Artist
ily i am having this problem 
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 14, 2015  Student General Artist
Glad I could help! 8)
Reply
:iconearthen-arts:
Earthen-Arts Featured By Owner Jul 4, 2015  Hobbyist General Artist
Here's the thing. my tablet works fine, i did not recently install new software, i can try using any port on my computer, but sometimes, when i plug in my tablet, my computer doesn't think it's plugged in. then it's only function is to act like an oversized mouse... this has been going on since i bought the thing, but i don't think it's a problem with the hardware, because the driver is completely kicked off of my programs list.
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:iconthe-shy-artist:
The-Shy-Artist Featured By Owner Jul 3, 2015  New Deviant Student Digital Artist
Hi, I've used tablets before but this is my first time buying a Wacom Intuos Tablet! It's the Pen Small one. I plugged it in to my Windows 8 laptop, and it installed fine. Though, it would not track the stylus. The right light on the tablet lights up when the pen is near, but the mouse on my screen will not follow. I've uninstalled and reinstalled multiple times, I just want to draw Dx
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