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May 30, 2012
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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) Intermittent cursor movement and unexpected clicking can be the result of broken wires inside the tablet cord. The wires inside the plastic cable can become damaged from pulling twisting and regular use even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may resolve your problem. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconpurplestarboomboom:
PurpleStarBoomBoom Featured By Owner Nov 9, 2014  Student Digital Artist
My tablet is probably the different one. It is Bamboo-Pen CTL-460, I have this tablet for almost 4 years now and I started to encounter problems.

At the beginning of summer, my tablet would go off when I accidentally move the wire. I didn't know what was wrong, but I put duck tape on the wire, hoping it worked which it did for a little while. Then some time processed and my tablet didn't want to work unless the wire was in a certain position, which is more difficult for me to draw and I couldn't move my tablet or the wire without my tablet going out then receiving a message saying that my tablet malfunctioned. It's still that way now, but I have to plug my tablet in the right side of the laptop then have the wire to go left and curved back to my arm as I hold it. I can't move the wire or my tablet will go out, which is getting pretty annoying. My wire appears to have NO damage at all, and yet it's getting worse.

How can I fix this?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 9, 2014  Professional Digital Artist
Suggestion 5 and 6 in the above journal are what I would try.
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:iconpurplestarboomboom:
PurpleStarBoomBoom Featured By Owner Nov 9, 2014  Student Digital Artist
Just tried Suggestion 5..but I think my tablet is done. ^^;


I'll order a new one tomorrow.
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:iconhoshi-cat:
Hoshi-Cat Featured By Owner Nov 1, 2014  Hobbyist General Artist
Hi! I'm having a problem with my Intuos-whenever I put my pen on it the cursor goes up to the corner of the screen and won't move. The blue light comes on, and I can still click (only in that corner) and nothing else. I've tried unplugging it and plugging it in again, switching the USBs, inspecting it, but nothing works. This has been going on for a while now, and if it's a problem in the wire, how much do you think it would cost to replace it? Thanks... :3
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:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 1, 2014  Professional Digital Artist
Google search to the rescue!  See if this helps: forum.wacom.eu/viewtopic.php?f…

if you want pricing, You can probably get replacement parts through wacom's website: www.wacom.com/en/us/ , or any electronics website or store that handles wacom products. Newegg.com is a good site that usually has good prices on stuff like tablets. Amazon.com or ebay may also be good places to look.
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:iconhoshi-cat:
Hoshi-Cat Featured By Owner Nov 9, 2014  Hobbyist General Artist
Okay thank you! I'll try this out as soon as I can!
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:icongraystripe-64:
Graystripe-64 Featured By Owner Oct 31, 2014  Hobbyist Artist
Um... Hi there.
My Intuos wacom pen or tablet was working fine until one day it stopped working. The blue light appears whenever i touch it but it doesn't move...
But my tablet works perfectly fine on my school computer but doesn't work on my laptop and my cousins computer.
OMG, what should I do?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 31, 2014  Professional Digital Artist
sounds like a driver problem or a software conflict.

Either way, I'd suggest following the 6 steps mentioned in my journal entry above.
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:iconxiaooyu:
Xiaooyu Featured By Owner Oct 30, 2014  Hobbyist General Artist
Hi, my tablet was working just fine yesturday but today it has stopped working completely. Not even the little light will turn on anymore. 
I've tried everything, from restarting my computer to using new USB ports. 
I have yet to uninstall the driver because I have a horrible hunch that the problem is that the cord is broken or something.... 
Where can I fix it or find replacements?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 30, 2014  Professional Digital Artist
If you can test it on another computer that may help you diagnose the problem.

You can probably get replacement parts through wacom's website: www.wacom.com/en/us/ , or any electronics website or store that handles wacom products. Newegg.com is a good site that usually has good prices on stuff like tablets. Amazon.com or ebay may also be good places to look.
Reply
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