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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
Add a Comment:
 
:iconaskinnywhiteguy:
ASkinnyWhiteGuy Featured By Owner 4 days ago
Ever since I installed Paint Tool SAI on my laptop (Windows 7), my Wacom Intuos Pro won't do anything (no touch, no pen, and no button responses at all) unless I restart my computer and try again.  Once I restart my comp, it works just fine (Even once I've opened everything back up before plugging it back in, it'll still work).  What's so weird is that I have a bunch of tabs open, but even after I've restarted my computer and reopened all my tabs, it'll work, but if I haven't restarted my computer the tablet won't respond.  I'm sick of having to restart my computer every time I want to use my tablet; it's getting annoying and I frequently have a lot of tabs open, so is there a way I can get it to work without having to restart my computer every time?
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:iconfriendlyhand:
FriendlyHand Featured By Owner 2 days ago  Professional Digital Artist
Reply
:iconarzika:
arzika Featured By Owner Jan 17, 2016  Hobbyist Digital Artist
For some reason, my Wacom Draw tablet driver works for 2-3 days, then the driver isn't found. I tried uninstalling and reinstalling the driver and it keeps doing it ;;

im using my laptop btw. it hasnt done it to my desktop computer so far
Reply
:iconallgoodchamp:
AllgoodChamp Featured By Owner Jan 21, 2016  New Deviant
Try going into Services (Search Windows. If you have windows) Then Stop and Start your Wacom Professional Service.
The service just needs to find where the driver is.

Hope it helps :)
Reply
:iconallgoodchamp:
AllgoodChamp Featured By Owner Edited Jan 17, 2016  New Deviant
I have a problem with dropdown menus with my Wacom Intuos (Pen and Touch Medium) For some reason when I go to click on the dropdown menu, it just appears for a splitsecond then disappears. Almost like it is double clicking each time.
Yes. I have checked that a single tap from the pen is set to a single click.
I have placed the USB cable in different ports yet it still does the same each time.
The programs I am having trouble with are Adobe Flash Pro CS6 and Adobe Photoshop CS6. I don't know if the Wacom Drivers conflict with the program. It could be a software or hardware problem.

Can anyone help me with this problem? I can't find anything about this on any forums or sites.

This problem came after a while, maybe a week or two of use. Before that it was working perfectly fine.
Reply
:iconzethkeeper:
ZethKeeper Featured By Owner Jan 15, 2016  Professional Digital Artist
My CTL-470 has some bug. It appeared not so long ago. So, I'm holding my computer in hibernation insteadt of turning off, and sometimes my tablet don't awakens with the rest of the hardware. It's just don't reacts on it's pen. I need to unplug then plug it back into USB port. I alrady have checked the internets and official forum, but didn't find the olution. Hope you'll help.
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:iconfixynine:
Fixynine Featured By Owner Jan 12, 2016  Hobbyist Digital Artist
Whenever I move the pen no matter what it selects everything as if a left clicked! Can anyone help? I just got it a week ago and I dont want to have to throw it away
Reply
:iconyashu204:
yashu204 Featured By Owner Jan 23, 2016  Hobbyist General Artist
The same thing is happening to me :(
Reply
:iconfixynine:
Fixynine Featured By Owner Jan 23, 2016  Hobbyist Digital Artist
It sucks and makes it impossible to draw :(
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:iconyashu204:
yashu204 Featured By Owner Jan 24, 2016  Hobbyist General Artist
I FIGURED OUT HOW TO FIX IT

you need to replace the nib with a new one
Reply
:iconfixynine:
Fixynine Featured By Owner Jan 24, 2016  Hobbyist Digital Artist
OMG THANK YOU!!!
Reply
:iconyashu204:
yashu204 Featured By Owner Jan 24, 2016  Hobbyist General Artist
YOU'RE SO WELCOME, DID IT WORK?? 
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:iconfixynine:
Fixynine Featured By Owner Jan 24, 2016  Hobbyist Digital Artist
Kind of. Its not as bad but it sometimes still selects when I dont. But it does it rarely now! Thanks!!
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:iconepicmittendraws:
EpicmittenDraws Featured By Owner Jan 18, 2016  Student Digital Artist
Your not pressing down on it right? Like when your moving it around (Not clicking) you are making it hover right?
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:iconfixynine:
Fixynine Featured By Owner Jan 18, 2016  Hobbyist Digital Artist
Yes I make it hover but it selects everything as though I am clicking
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:iconepicmittendraws:
EpicmittenDraws Featured By Owner Jan 18, 2016  Student Digital Artist
Hmm then I don't know sorry ;-; Have you tried looking up the exact problem? Or calling the creators? ;-;
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:iconwirlog:
Wirlog Featured By Owner Jan 6, 2016
I reinstalled my PC and now the tablet (or maybe the pen) is Twitchy even if I make a straight line.
Reply
:iconsageprophet69:
sageprophet69 Featured By Owner Dec 19, 2015
Whoops, this isn't relevant here. Too many tabs open with too many forums searching for my previously mentioned solution. Apologies. I hope you find your solution. Carry on. 😁
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:iconsageprophet69:
sageprophet69 Featured By Owner Dec 19, 2015
I found this fix somewhere, but don't recall where exactly. I recently purchased a new pen and since the settings are pen dependent, I ran into the issue again. While searching for said solution, I remembered the fix. Under the settings menu for your pen in the Wacom app, turn the "tip double click distance" to off. This has worked beautifully for me. Apparently the issue (unless I'm misinterpreting and you aren't having the same issue as I am) is that quick pen strokes in succession are being registered as a double click which for some reason causes a straight maximum pressure line between your current and last point of contact. hopefully this helps.
Reply
:iconbluekiss131:
Bluekiss131 Featured By Owner Edited Dec 16, 2015  Hobbyist General Artist
I have a 3 year old Wacom Bamboo Pen tablet. 

I have no probs with pen pressure or movement detected by the tablet. When connected to my 3.5 year old ASUS laptop, 95% of the time it doesn't disconnect abruptly, there's always a blue light on the pen tablet. Disconnection used to be a problem but now it doesn't seem to occur anymore.

But constantly, my pen tablet cannot detect the pen pressing against the tablet. For example, I want to make one single brush stroke on a canvas on PaintTool SAI. The tablet can accurately detect the movement of the pen making the brush stroke but sometimes cannot detect the pen pressing against the tablet to actually make a brush stroke on the canvas. Sometimes it ends up making an incomplete brush stroke.

I have re-installed the driver before but the problem came back an hour later. I've plugged it to a different USB port but it doesn't help.

Should I replace the tablet at this point?
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:icontatmione:
Tatmione Featured By Owner Dec 11, 2015  Student General Artist
Update: just had to restart the computer and the problem was gone. hehe
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:icontatmione:
Tatmione Featured By Owner Edited Dec 11, 2015  Student General Artist
the nib of my Intuos Pro was worn out so I put on one of the replacements that comes with it. The cursor moves around the screen normally but when Photoshop is open it won't move, why? on Paint it works just fine
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:icondarkilianraven:
DarkilianRaven Featured By Owner Edited Dec 9, 2015  Student General Artist
Hi, I have an Intuos 5 Touch large tablet and my issue is that when i try to modify the brush size from the Touch Ring: Brush size, instead of making it bigger or smaller, Photoshop, for every degree touched on the tablet, starts spazzing out my cursor selecting and going through every type of function on the left bar (cut, pen tool, select, clone stamp etc.) but ultimately doing nothing/ returning to the feature i used before touching the ring i guess.

I tried reinstalling the tablet driver multiple times and i have noticed that the first time i try to modify the brush size after i reinstall it works just fine, but the second tme i touch it, it goes back to having that problem.

This issue only appears on my Windows 8.1 on the laptop, but not on my desktop computer that has Windows 7.

I do not know what to think of this.
Reply
:iconrequested-bases:
requested-bases Featured By Owner Dec 6, 2015  Hobbyist Digital Artist
the buttons on my wacom tablet won't respond the last months, nad the touch just won't go off! i can't right click with my pen nor double click with it, what can i do?
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:iconkirara-souchou:
Kirara-Souchou Featured By Owner Dec 2, 2015  Student Filmographer
I have a Wacom Intuos manga (pen and touch small) and if i go near the radius of the cancel button it glitches out and goes off the screen it does this all the way round, I am also experiencing pressure issues
I have tried:
-Restarting
-Uninstalling and reinstalling the driver
-different usb wires
-different usb ports
Reply
:icontwiggy-redwolf:
Twiggy-Redwolf Featured By Owner Dec 1, 2015  Hobbyist Digital Artist
Whenever I draw any stroke (In PaintTool Sai), it keeps right clicking at random points and colour picking. I've tried everything thing I've found and it still doesn't help. It's really frustrating and I've thought about quitting drawing all together. I can say it is driving insane. Nothing on the Wacom tutorials or help they have given me has worked. I've had my Inutos Pen and Touch small for 11 months now and the nibs wearing down a bit. Should I reinstall Sai? Buy some more nibs (In the manual, it said it gave me 3 extra nibs when it didn't)? or get my tablet checked?
Reply
:iconkucimi:
Kucimi Featured By Owner Nov 26, 2015  Hobbyist General Artist
i got problem like... the wacom wants to update.. but then it encounter some error saying misfigurated... or something...
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 1, 2015  Professional Digital Artist
You may want to copy the exact error message and paste it into google along with the word "wacom" and see if there is a solution on the wacom forums.
Reply
:iconkucimi:
Kucimi Featured By Owner Dec 4, 2015  Hobbyist General Artist
tyvm :).. i think i know whats the problem now..i guess..
Reply
:iconcriticisingeverthing:
CriticisingEverthing Featured By Owner Nov 24, 2015  Hobbyist General Artist
select the "no high DPI" feature in compatibility mode can work - did for me...
hope this can help someone
Reply
:iconhadespixels:
HadesPixels Featured By Owner Nov 21, 2015  Professional Digital Artist
I recently spent almost $1000 on a cintiq and every second day it wont work due to the drivers not loading. I have now been spending over 1h trying to get the driver to load but it wont. This is a fucking joke. For $1000 you would expect to fucking work properly. 
They are wayyyyy over priced.
Reply
:icondeviousquinn:
DeviousQuinn Featured By Owner Nov 14, 2015  New Deviant Student Digital Artist
I've got an Intuos tablet, and my Wacom Desktop Center says to update my driver, but when I go to the website it says that the Intuos drivers haven't been updated  since 10/08/2015, and when I get that, Wacom Desktop Center still says to update, not sure how to fix :( (Sad)?
Reply
:iconbrave-coward:
Brave-Coward Featured By Owner Nov 8, 2015  Hobbyist Filmographer
Hello,
I have a wacom bamboo tablet, I have never experienced any problems with it before but it's about a year old, and it was perfectly performing yesterday but all of a sudden, the next morning, I plug it in and there is a white flashing light. According to google and ask and the wacom forums, it means it can't recognise my device, and it confuses me. I've tried all of the following steps twice and even other steps that other people have recommended and got nothing from it.. 

If it helps at all, I have a MacBook Pro (Retina, 15-inch, Mid 2014) and it has recently undergone some sort of update whicch updated the OSX to 'El Capitan' - that was my first thought on why it wasn't recognising my device BUT: it was working fine for about 3 weeks AFTER the update so it most probably has nothing to do with it. I'm going to take it to a repair shop tomorrow, but I'm not sure what they can do.. Help?
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:iconhikopawz:
HikoPawz Featured By Owner Nov 8, 2015  Hobbyist Digital Artist
My pen isn't working...

the thing is...I haven't used it for a really long time...and now when I have a new computer..the pen doesnt work

when my finger touches it light up in a lighter blue than the original always blue light...and then when the pen touches it's white....what to do?? ;u; I really need to use it again...
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 8, 2015  Professional Digital Artist
Hi,

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconhikopawz:
HikoPawz Featured By Owner Nov 8, 2015  Hobbyist Digital Artist
I got it working its okay ^^
Reply
:iconcryaotic1girl2013:
Cryaotic1girl2013 Featured By Owner Nov 6, 2015  Hobbyist General Artist
The thing is... the pen isn't moving when I use it on said tablet. I've unplugged and re-plugged it multiple times, and made the mistake of uninstalling it. Now, it says, "tablet device is not installed" but it's in the usb driver. 
Reply
:iconcryaotic1girl2013:
Cryaotic1girl2013 Featured By Owner Edited Nov 6, 2015  Hobbyist General Artist
Update: I got the tablet working, it's just not doing the smooth drawing that it'd normally do (if you get what I'm saying).
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 8, 2015  Professional Digital Artist
Hi,

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconjack-kaiser:
Jack-Kaiser Featured By Owner Nov 2, 2015  Professional Digital Artist
I've been having a peculiar problem that I didn't see in the OP or any of the comments. I have an intuos 5, fully updated drivers, and it works fine, but after a while (approx half an hour?) if I click out of photoshop or move the pen too far from the tablet, its recognition glitches. If I flip the pen over, I can see it rapidly switching between the eraser and brush reticule, and if I try to use it as a brush, it simply makes a straight line between where I start and finish the stroke. It eventually figures itself up, but the time delay can be upwards of a full minute, which is infuriating and destroys any work flow.

I've attempted full reinstalls, erasing all wacom data even from the registry before reinstalling, but it's persisting. I recently upgraded from an intuod 4 whose USB finally gave out, and never had this problem with that one.

Thanks!
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 8, 2015  Professional Digital Artist
Hi,

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconace-of-spades3220:
ace-of-spades3220 Featured By Owner Nov 1, 2015  Hobbyist
I'm not sure for me, but the tablet is on, but the blue light is also on when the pen is hovering or touching the pad, but the mouse/cursor won't move. How do I fix this?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Nov 8, 2015  Professional Digital Artist
Hi,

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconsorrelheart:
Sorrelheart Featured By Owner Oct 28, 2015  Hobbyist Digital Artist
I've been using my intuos pen and touch on my PC for about a year now, and just today my tablet is not turning on. I've tried plugging it into a different USB but it still won't work. any ideas?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 29, 2015  Professional Digital Artist
Suggestions 1,2, 3, 5, and 6 listed in the journal above, for starters! :)
also if possible you could try your tablet on another computer or another tablet on your computer to see what happens.
Reply
:iconsorrelheart:
Sorrelheart Featured By Owner Oct 29, 2015  Hobbyist Digital Artist
thank you!
Reply
:icondimidraws:
DimiDraws Featured By Owner Oct 24, 2015
Okay so the other day I got a wacom intuos manga tablet but im having a big issue with it. When I turn on my computer and start drawing it usually works perfectly. But after 5 or 6 minutes it starts buging and I'm unable to continue using the pen. Touchscreen works as good as usual but I can't draw a single line with the pen. What should I do?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Edited Oct 24, 2015  Professional Digital Artist
I would recommend suggestions 2 through 6 in the journal above.

A google search gives a couple possible solutions:
LAPTOP EMF interference: forum.wacom.eu/viewtopic.php?f…

forum.wacom.eu/viewtopic.php?f…
Reply
:icondanishb00ty:
DanishB00ty Featured By Owner Edited Oct 15, 2015  Hobbyist Digital Artist
I have a small wacom intuos tablet. I think one of my younger siblings played with it, and now I can control the mouse with my fingers wich makes it difficult to draw. Is this mouse mode? And how do I turn it off if so?


EDIT: nevermind! Touch was just turned on.
Reply
:iconcorpsebunny:
CorpseBunny Featured By Owner Oct 2, 2015
Hi, I was wondering if anyone could help me decipher a problem I have been having with my Cintiq 13 HD lately...

So my tablet is in perfect condition. It has no scratches, new cords, a good pen...and for some weird reason whenever I turn on my computer (whenever I plug in my cintiq) within a period of 6 minutes at the most the computer shuts off completely, as well as the cintiq itself. Now, I tested computer while the cintiq wasn't plugged in, and it worked perfectly fine; meaning it only does this when I plug in the cintiq to my desktop.

I am wondering if this is happening perhaps because of the video/graphics card perhaps is defect or something?
Reply
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