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May 30, 2012
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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) Intermittent cursor movement and unexpected clicking can be the result of broken wires inside the tablet cord. The wires inside the plastic cable can become damaged from pulling twisting and regular use even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may resolve your problem. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) if the problem persists, consult wacom customer support or the Wacom forums: forum.wacom.eu/

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:icontomanystars:
tomanystars Featured By Owner Dec 7, 2014
Hello!

A few months ago,in July,I got a Bamboo Wacom Tablet. I've been using it for quite a while,it works perfectly fine. No problems,no issues,nothing. Not untill now at least. I decided to draw,so I got it out and plugged it in. The blue light did not light up at all. I was kind of scared and told myself it was a small glitch. I plugged it back in two times to the same USB slot and then tried another one. Nothing. It shows that the Bamboo Wacom Tablet is in fact,connected. It shows the little main menu. But no blue light,and when I use it their is no movement or anything showing the tablet pen moving.
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:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 7, 2014  Professional Digital Artist
Hi,

That does not seem to be one of the common problems discussed in my journal. You should definitely post this in the wacom forums or do a web search for people who have had similar symptoms.
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:icontomanystars:
tomanystars Featured By Owner Dec 7, 2014
I read your comment and afterwards I shut down my entire computer. I think its an entire different issue now. It started to work,blue light was on,and it moved. Then the light turned off again,than on. I think it may be the cord because when i moved my arm off the arm of the couch I am and the tablets on,the light switched back on. Do you think its just the cord,or should I keep looking through the forums and doing web searches?
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:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 8, 2014  Professional Digital Artist
if the light starts and stops working when you move the cord then it seems like either the cord is damaged (probably at the end near the tablet) or the connector where the cord plugs into the tablet is loose/damaged but that is just a guess. If you can gently move the cable around until you find a position in which it works, you may be able to immobilize it with some duct tape and a hard object like a pen or a piece of hard plastic as described in tip number 5.
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:icontomanystars:
tomanystars Featured By Owner Dec 8, 2014
Thanks! I wiggled the cord around to get it to work again. I tapped it down as well so it works as along as I don't move it. Though I didn't see visible damage so its probably the connector where the cord plugs into the tablet. 

Thanks for helping a lot so I didn't have to buy a cord right away before the holidays! c:
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:iconbowfee:
Bowfee Featured By Owner Dec 5, 2014  Hobbyist Digital Artist
Hi! Last year i bought a Bamboo fun pen and touch M, i had some pen troubles before, but they were all solved by getting a new driver.
Now i 'm having some problems again, downloaded the newest driver, but it doesn't change.
I use it for drawing. Let me show you some pics
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It is really annoying when trying to draw
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:iconfriendlyhand:
FriendlyHand Featured By Owner Dec 5, 2014  Professional Digital Artist
Hi,

You should post that on the wacom forums.
also describe when the lines are running off of the page (looks like it is any time you lift the stylus off of the tablet.

When you install new drivers, make sure that you first uninstall all other tablet drivers.

try your tablet on a different computer if possible. If it works fine on another computer then the problem is more likely to be software than hardware.

Also try a different USB port on your computer
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:iconbowfee:
Bowfee Featured By Owner Dec 6, 2014  Hobbyist Digital Artist
I posted it on the forums. no response yet.
I tried al of those things, but its not working.
My sis has her tablet for 2 years and she see's no problems.
I realy don't want to spend money on a new one
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:iconmaxibillity:
maxibillity Featured By Owner Nov 24, 2014  Hobbyist General Artist
i just bought a wacom intuos pen and touch medium, it's working fine in my office PC and my brother's laptop, but the problem occured when i use the tablet on my home PC... the cursor trembling, sometimes randomly clicking, making a wavy lines and random dots whenever i draw on whatever dawing apps. when i try to touch the tab using my finger it won't response, sometimes it response but laggy and randomly clicking.

i just wonder, why this is happening?
any solutions? :)
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