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Submitted on
May 30, 2012
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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

(This journal entry was written in 2012 newer tablets may have a detachable USB cord which is similarly fragile)
4) Intermittent cursor movement and unexpected clicking can be the result of broken wires inside the tablet cord. The wires inside the plastic cable can become damaged from pulling twisting and regular use even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may resolve your problem. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconjjividen:
jjividen Featured By Owner 1 day ago
I have the second Wacom tablet with a USB port problem...it is not manufactured correctly. The Intuos 4 tablet port stopped working so I opened the case. I teach electronics and this was an engineering mess. The port is not well connected to the board so it will begin to degrade after using it for a year. My Intuos 5 tablet started doing the same thing. No USB signal from the computer to the Wacom tablet. Have been in contact with Wacom. They want $105.00 to fix it! 1/3 of the cost of the tablet. I bought a wireless kit...it needs to charge from the USB port!!! Bought a charger so I can use this piece of engineering crap. Back to Wacom, they still want the money. Have started looking for other manufacturers of tablets. Any help here would be appreciated.
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:iconfriendlyhand:
FriendlyHand Featured By Owner 1 day ago  Professional Digital Artist
Hi, unfortunately, it sounds like you know what the problem is and it sounds like hardware damage.

If you can fix the port you can add some kind of structure around it to strengthen it and support the cord a bit.

If you are looking into different tablet types, I'd recommend checking amazon.com for user reviews for:
wacom
Huion
Turcom
monoprice...
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:iconxonmean:
Xonmean Featured By Owner Oct 15, 2014  Hobbyist General Artist
The pen has extremely high latency, and constantly clicks when touched to the tablet. But my fingers work just fine. :S
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:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 15, 2014  Professional Digital Artist
Touching the stylus to the canvas should be equivalent to a mouse click (and hold).

Can you describe the symptom more clearly? are you getting a dotted line instead of a continuous line? is it right-clicking instead of clicking? are you getting a popup menu when you touch the canvas with the stylus? Or something else.

Also what tablet model are you using and have you consulted the manufacturer's website for a solution?
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:iconxonmean:
Xonmean Featured By Owner Oct 16, 2014  Hobbyist General Artist
I'm using a Wacom CTH480, and the best way to describe what is happening is that I'm getting a lot of input lag, and the cursor doesn't keep up with stylus movement. 
However using my finger the cursor keeps up. (Imaging a laggy video stream, where it moves but very slowly. 

I think the issue is in the stylus. 
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:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 16, 2014  Professional Digital Artist
You should probably do a little google searching or consult the wacom forums.

For example, this sounds like the same problem: answers.yahoo.com/question/ind…
"My tablet has been working phenomenal ever since I got it a month and a half ago, but up until 2 days ago whenever I try to use the pen with the tablet it lags severely. The tablet works fine if I use my finger on it though, and all of the software says that it is working properly."
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:iconxonmean:
Xonmean Featured By Owner Oct 16, 2014  Hobbyist General Artist
I figured out the problem a few moments ago actually, I just had to reinstall the drivers and now it works great!

Thanks for your help!
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:iconfriendlyhand:
FriendlyHand Featured By Owner Oct 16, 2014  Professional Digital Artist
LOL! You didn't follow the four suggestions in the journal entry before posting a reply? Oh well, Glad the problem is fixed!
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:iconxonmean:
Xonmean Featured By Owner Oct 16, 2014  Hobbyist General Artist
I guess I never learned to read. 

Sorry about that! ^_^;
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:iconblackcat498888:
blackcat498888 Featured By Owner Sep 6, 2014
my tablet pen will not move at the cursor all! the light on the tablet lights up when i hover and press down, and my computer doesn't seem to recognize the fact that i'm using a tablet... but using my finger works.
is there something wrong with the pen?
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