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If you have a Wacom digital tablet, and you use it a lot, you may occasionally encounter unexpected problems.  Have your brush dynamics stopped working? Is your screen mapping incorrect (cursor does not reach all fours edges of display area)? Do you experience intermittent cursor movement or none at all? Do you suffer from unexpected clicking? For Intermittent cursor or unexpected clicking, jump to step 4. Otherwise let's start with some simple steps that often help.

1) The simplest thing to try is rebooting your computer (and also restart your drawing program.)

2) If any new software was recently installed, it might be causing a conflict. Did the symptoms begin on the same day the new software was installed? Try uninstalling it.

3) The next step is to uninstall and reinstall the Wacom drivers. Uninstall all drivers including drivers for previous tablets. Previous drivers can cause conflicts. Disconnect your tablet and reinstall the correct drivers. Be sure to follow manufacturer instructions, and do not reattach the device prematurely. You can also check the Wacom website for newer drivers.

4) try plugging it into a different USB port

(This journal entry was written in 2012 newer tablets may have a detachable USB cord/port which is similarly fragile)
5) If your tablet stops and starts working intermittently... Inconsistent cursor movement, unexpected clicking can be the result of broken wires inside the tablet cord (or in the USB port in newer models). The wires inside the plastic cable (or the wiring in the port) can become damaged from pulling twisting and regular use, even if the plastic casing seems perfectly fine. Damage is most likely to occur where the cable connects to the tablet. If you use something about the size of a popsicle stick or ball point pen and some tape to completely immobilize the cable at the connection point so it cannot bend or twist, you may be able to prevent or minimize the problem before the damage make the tablet unusable. Cables can also be replaced, but consult your manufacturer about prices and warranty coverage. Remember that attempted home replacement may void your warranty if you have one.

6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.

other resources: Concept Art's Wacom troubleshooting section: conceptart.org/forums/showthre… and general wacom threads: conceptart.org/forums/forumdis…


good luck
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:iconspeedcow12:
speedcow12 Featured By Owner 1 day ago  Hobbyist General Artist
I have a problem with my tablet that when in sai i press ctrl+z to undo something the tablet pen does not react in the program. if i tab out it works fine.
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:iconfriendlyhand:
FriendlyHand Featured By Owner 20 hours ago  Professional Digital Artist
If I understand correctly, you are saying that the tablet works fine until you use ctrl+z on your keyboard, and then the tablet stops working and the stylus no longer makes the cursor move on your screen. Is that right?

When you say "tab out" do you mean pressing the tab key on your keyboard or do you mean that another window on your computer is taking the focus and you have to re-select the Sai window, or do you mean something else?

I don't have SAI so I can't try it out, but I'd suggest asking on the Sai forums.

As a workaround, you could probably set up one of your tablet buttons (if it has buttons) or your stylus buttons to act like ctrl+z so that you don't have to use the keyboard shortcut.
Reply
:iconspeedcow12:
speedcow12 Featured By Owner 20 hours ago  Hobbyist General Artist
i just found a solution today but thanks ^^
Reply
:iconkitsiyo:
Kitsiyo Featured By Owner 3 days ago  New Deviant Hobbyist Digital Artist
I don't mean to bother but you seem knowledgeable and I hope you can help but, I reinstalled mydisk and it SAYS its installed properly but when I move my pen over the tablet it moves like a regular mouse. Like, if I were to have it set in the middle of my screen and then try putting the pen in a different spot it would only think to move a little from the middle; not to where I set the pen. My cable is brand new, though the part where it goes into the tablet is slightly bent. Is it internal or is it just the slightly bent piece, because it 'works' I just cant click on anything.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner 3 days ago  Professional Digital Artist
Hi,

If your stylus is working in mouse mode, Look under the mapping tab of your tablet properties, and change the mode from mouse to pen.

If your cursor is only able to move within a small area of your screen instead of the full screen, look under the mapping tab and change the screen area setting and/or the tablet area setting.

They are described here:
101.wacom.com/UserHelp/en/Mapp…

Hope that helps!
Reply
:iconaedestir:
Aedestir Featured By Owner Edited Jul 21, 2015  Student Digital Artist
I'm very confused. My Wacom Intuos tablet pen isn't working. The white light is on, and when I hit the ExpressKeys(The ctrl, windows keys?) the blue lights go on. But if I hover my pen over the surface, nothing happens. I've tried everything; changing the nib, unpluging the tablet, restarting my computer, undownloading then downloading drivers; but nothing's working! I can't find the email for Wacom/Intuos, BECAUSE THE PAGE IS IN FLIPPING JAPANESE! I've only had it since Christmas of 2014, of that helps...
EDIT: I also spilled water on it before it stopped working... Does that  have to do with anything? Q-Q
Reply
:iconarcticmoet:
ArcticMoet Featured By Owner 6 days ago  Hobbyist Artisan Crafter
You spilled water on the tablet or the pen? If you've gotten the pen wet, there is good news.  Although it doesn't work now, it most likely will when it dries out.  Just leave it sitting out somewhere where its in the open air and it should be fine.  Try wrapping it in some absorbent cloth to get any excess water out.

If you've spilled water on the tablet itself, you may be hooped.  Try setting it upside-down on something absorbent in open air to dry it out and try it in a day or two.  If that doesn't work, you may need to contact Wacom about a replacement.
Reply
:iconchaoticcam:
ChaoticCam Featured By Owner Jul 20, 2015  Hobbyist Digital Artist
How do I uninstall the updates? I recently installed the updates and now my tablet turns on but when I put my pen on it, it doesn't move the cursor at all...
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:iconfriendlyhand:
FriendlyHand Featured By Owner Jul 20, 2015  Professional Digital Artist
forum.wacom.eu/viewtopic.php?t…

or search google (or your favorite search engine) for instructions specific to your operating system.
Reply
:iconkittenpaws6:
Kittenpaws6 Featured By Owner Jul 18, 2015  Hobbyist Traditional Artist
My tablet is acting strange as well.

I'll describe my issue like this: For some reason the cursor keeps blinking and hopping between its actual placement and to where it believes it is (a few inches upper left). I tried installing and reinstalling the driver and resetting the computer and neither method worked. It also acted like this on two different laptops I tested it out on (A Vista and Windows 7). It worked perfectly fine a month ago (I've had the tablet for about a year and its used) so I don't know why it's acting up all of a sudden.

I think I should also note its not a Wacom. It's a Cybertablet 8600. When I did research, it got mostly positive reviews.
Reply
:iconarcticmoet:
ArcticMoet Featured By Owner 6 days ago  Hobbyist Artisan Crafter
When you say you had the same odd behavior on two different laptops, were you using the same driver on both machines?

You say you installed and reinstalled the driver, but where did your tablet's driver come from? A manufacterer's disc? If it came from a disc, go to your manufacturer's website and look for an updated driver for your tablet here: www.adesso.com/products/produc…
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:iconkittenpaws6:
Kittenpaws6 Featured By Owner 6 days ago  Hobbyist Traditional Artist
Ookie dokie. Thank you very much.:)
Reply
:iconkittenpaws6:
Kittenpaws6 Featured By Owner 6 days ago  Hobbyist Traditional Artist
Ookie dokie. Thank you very much.:)
Reply
:iconcaniffbaee:
CaniffBaee Featured By Owner Jul 17, 2015  Student Digital Artist
So my tablet is being funky as well. I cleaned it (Which might be the problem and if it is and I can't fix it, my dad will kill me) while I was cleaning off my computer. I had a rag and sprayed 409 onto the rag (Not a lot) and wiped down my computer which did the trick. I decided to try that with my tablet and it cleaned all the grime off my tablet as well. The tablet worked fine after I used it that first night but now whenever I get to the edge of the corners on it, the cursor wobbles a little.

For example I have an Intuos pro so the corners on the tablet light up to show my comp screen. When I get to the marked corners (Or where the end of my comp screen would be) the cursor on the screen jiggles.

I tried wiping it down with water but that didn't help much. Any suggestions?? 
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:iconmontanashadowtree:
MontanaShadowTree Featured By Owner Jul 13, 2015  Hobbyist Digital Artist
what about when your pens cursor doesn't move at all and wont even click anything (anyone going though the same problem)
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 19, 2015  Student General Artist
Have you tried reinstalling the driver? If not, try that, and when the driver says it's done installing, restart your computer/laptop so the driver reinstalls completely.
Reply
:iconmontanashadowtree:
MontanaShadowTree Featured By Owner Edited Jul 13, 2015  Hobbyist Digital Artist
cus my pen wont work on anything and im thinking its the tablet but idk i was using it 2 days ago and it was fine. i dont use it for 1 day and its broken? HOW! pls help me srlly cus if i cant use this pen i cant draw unless i get a new 1!
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:iconarcticmoet:
ArcticMoet Featured By Owner 6 days ago  Hobbyist Artisan Crafter
First go to the Wacom support site and download the latest driver for your tablet (alternately, if you've just updated the driver and the pen stopped working, roll back to the previous version).  If that doesn't help, and if it stopped working suddenly and you're sure no misfortune has befallen your tablet or pen, an automatic update in Windows may be the culprit (and has been for me a few times).

In Windows, go to your Control Panel, Windows Update and View Update History to see if there are recent updates since your pen last worked.  If there are, you can try uninstalling them by going to Control Panel, Programs and Features and clicking on "View installed updates" for the option to remove them and test the pen.

Alternately, you can also try to restore your PC to a time when you know your pen worked to rule out any new software or drivers.  It is odd for it to just fail like that for no apparent reason, but I suppose it could happen... in which case call Wacom for a replacement.  If you do call them, they will ask you to take the steps I've detailed above before they will send a replacement, just FYI.
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:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 5, 2015  Hobbyist Traditional Artist
I have a really bizarre problem. When my tablet pen is just barley hovering over the tablet, it detects me right clicking it, so I cant really draw. I change the nib regularly. I've tried all of the things on this list, but it just wont fix. Anybody have the same problem/have a solution?
Reply
:iconarcticmoet:
ArcticMoet Featured By Owner 6 days ago  Hobbyist Artisan Crafter
I had this problem using Photoshop and painting the way I do.  For me, it is the "Press and Hold" pen action that is set to act as a right-click.  To turn this feature off in Windows, open your Control Panel and then go to Pen and Touch (if you can't see this in category view, change the view to small or large icons).  In the Pen and Touch menu, on the Pen Options tab, highlight the "Press and Hold" pen action and then click the "Settings" button.  

Uncheck the box to disable Press to Hold.  Check it to turn the feature back on.
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Edited Jul 12, 2015  Student General Artist
I had the same problem; what you need to do is go to Pen Tablet Properties, then go to the Pen tab. Put the tip feel to firm. Hope that helps! 
Reply
:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 18, 2015  Hobbyist Traditional Artist
Thank you so much!!I'll try it as soon as I can. It's really appreciated!! 
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 18, 2015  Student General Artist
No problem! :>
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:iconfujoshi-sheep:
Fujoshi-Sheep Featured By Owner Jul 18, 2015  Hobbyist Traditional Artist
Just tried it--My tablet's working fine now. Thanks again!!
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 18, 2015  Student General Artist
Woohoo! And no problem, once again! =')
Reply
:iconghost-t0wn:
ghost-t0wn Featured By Owner Jul 14, 2015  Hobbyist Digital Artist
ily i am having this problem 
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:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Jul 14, 2015  Student General Artist
Glad I could help! 8)
Reply
:iconearthen-arts:
Earthen-Arts Featured By Owner Jul 4, 2015  Hobbyist General Artist
Here's the thing. my tablet works fine, i did not recently install new software, i can try using any port on my computer, but sometimes, when i plug in my tablet, my computer doesn't think it's plugged in. then it's only function is to act like an oversized mouse... this has been going on since i bought the thing, but i don't think it's a problem with the hardware, because the driver is completely kicked off of my programs list.
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:iconthe-shy-artist:
The-Shy-Artist Featured By Owner Jul 3, 2015  New Deviant Student Digital Artist
Hi, I've used tablets before but this is my first time buying a Wacom Intuos Tablet! It's the Pen Small one. I plugged it in to my Windows 8 laptop, and it installed fine. Though, it would not track the stylus. The right light on the tablet lights up when the pen is near, but the mouse on my screen will not follow. I've uninstalled and reinstalled multiple times, I just want to draw Dx
Reply
:iconberrycakeroll:
BerryCakeroll Featured By Owner Jul 12, 2015  Hobbyist General Artist
Hey Im sorry to bother you but Im having this exact problem and I was wondering if you ever found a solution
Reply
:iconthe-shy-artist:
The-Shy-Artist Featured By Owner Jul 17, 2015  New Deviant Student Digital Artist
I actually fixed my problem by downloading the driver from the WACOM website!
Reply
:iconkyo-mao:
Kyo-Mao Featured By Owner Edited Jul 1, 2015  New Deviant Student General Artist
My tablet's light is permanently blue and will not work. I've searched on the web but couldn't find a problem like mine. It was working perfectly fine last night. Does anyone else have this problem (or had) ?
Reply
:iconadorabamf:
Adorabamf Featured By Owner Jun 30, 2015  Hobbyist Digital Artist
I don't know if it's too late to include something in here, but just today I had a problem with constant clicking, and the solution was cleaning the tablet and pen. One has to wipe down the surface with a napkin moist with water and only water, remove the nib from the pen, and put a new nib in place, and it should stop clicking. You may or may not need to remove dust buildup from the pen if you don't change nibs regularly. Would it be possible to include this point?
Reply
:iconxbennyrgraux:
xBennyRGraux Featured By Owner Jun 26, 2015  Professional General Artist
looking for wacom my CTH 460 fixes and saw this , what I did was look for local services, found the wacom driver then restarted it, this eliminates reinstall/reboots,0 but it dies each time i log out and log in on my wacom. i wanted to get the drivers for mine but it has a newer one which is the problem so I need n older driver for this new comp.
i am looking for a way to run it without the wacom driver and use my pen , sadly its pen and touch so the pad is seen as a mouse not a pen and mouse.
this is a problem only in windows 8. on win7 it ran awesomely.
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:iconsuckmybeanpole:
SuckMyBeanPole Featured By Owner Jun 23, 2015  Student Digital Artist
Hey! 
My Stylus for my intuos pro (4 I believe)  Is NOT registering. I tried just about everything. I really don't want to buy I new one and I even changed one of the nibs. I love doing digital art and would love to start again since my drawing style has improved. The tablet itself works just fine, touch and everything else works great but my pen... Not so much. Please help! Thanks!
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Edited Jul 19, 2015  Student General Artist
Do you mean it acts like a mouse or it just doesn't write down anything? Because if so:

1. If it's acting like a mouse, try putting the pen tip feel to firm.
2. If nothing is writing down, then reset the driver. Make sure that when you reset it, that you restart your computer so the driver is reset completely.

I hope this helps! (if you still have this problem)
Reply
:iconsuckmybeanpole:
SuckMyBeanPole Featured By Owner Jul 19, 2015  Student Digital Artist
Ohmygosh THANK YOU. 
I got a new tablet. The place I bought it from gave me a gift card so I could return my old one and get a new one. It had water damage. xD
But now I know what to do if it happens again thank you very much!!
Reply
:iconderping-on-a-dream:
derping-on-a-dream Featured By Owner Edited Jul 19, 2015  Student General Artist
Ahh, I see. XD That's good that you got a new one!
And yes! You're welcome! Glad I could help. c:
Reply
:iconcasherk:
Casherk Featured By Owner Jun 11, 2015  Hobbyist General Artist
phew...I thought I broke it X'D
Reply
:iconionic44:
Ionic44 Featured By Owner Jun 5, 2015  Hobbyist General Artist
my tablet is being weird. it works in sai ok for the most part but sometimes when i press one of my tablets buttons which i mapped to be ctrl-z it will make my picture zoom in or scroll around.
Now recently it seems to either right click when click anywhere on the desktop (with the pens tip) or the buttons i have mapped to right click (on the pens side) seem to act as left click, it will even change my mouse to do the same thing till i unplug it. i went into my tablet settings and it doesn't seem to be mapped that way either. ive restarted my pc a bunch, uninstalled my wacom drivers and reinstalled it and nothing... it just seems to do whatever it wants to.
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jun 5, 2015  Professional Digital Artist
Hi,
I would recommend that you consult wacom customer support or the Wacom forums: forum.wacom.eu/
Reply
:iconadorabamf:
Adorabamf Featured By Owner Edited Jun 2, 2015  Hobbyist Digital Artist
A key problem with my Wacom Intuos that I've had on and off ever since I bought it is a pen tracking issue. On occasion, the tablet will partially drop its pen tracking, and hovering the tip over where I estimate a browser tab to be, for example, will not cause the cursor to jump to position. It'll just jitter in the place it was five seconds ago until I lift the pen again. The cursor will still move, it just won't  track correctly. As I said, this has been an issue since the tablet has been new, though it's about five years old anyway. I've had no further issues except for the less frequent "tablet crash".

EDIT: Clarification
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:iconfriendlyhand:
FriendlyHand Featured By Owner Jun 3, 2015  Professional Digital Artist
6) If you are experiencing other problems or if the problem persists after you try the suggestions listed here, consult wacom customer support or the Wacom forums: forum.wacom.eu/ or search the internet for your symptom and possible solutions.
Reply
:iconadorabamf:
Adorabamf Featured By Owner Jun 3, 2015  Hobbyist Digital Artist
I've searched the issue quite a few times without luck. Maybe I'm not using the right keywords?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner Jun 3, 2015  Professional Digital Artist
I would recommend that you consult wacom customer support or the Wacom forums: forum.wacom.eu/
Reply
:icons4ndm4n2006:
s4ndm4n2006 Featured By Owner Edited Jun 2, 2015  Hobbyist General Artist
nevermind I thought this was specifically a sai related thread
Reply
:iconproxycomics:
ProxyComics Featured By Owner May 31, 2015  Hobbyist Digital Artist
When i go to draw, my lines are not where my cursor is. no idea how to fix this, do you?
Reply
:iconfriendlyhand:
FriendlyHand Featured By Owner May 31, 2015  Professional Digital Artist
Hi,

do you mean that the line lags behind the cursor when you draw?
or do you mean that the cursor is not where your stylus touches the screen(if you are using a cintiq)?
or the line draws in the wrong direction (like your tablet is upside down or in left-hand mode)
or the cursor only stays in a small portion of the screen?
or something else?

It could be a few things:
1) If this is a problem that only started recently after the tablet had been working fine previously, try rebooting your computer.

2) if the cursor is always slightly off, but remains about the same distance from your stylus on a cintiq, then you probably just need to calibrate. Consult your owners manual or open the wacom tablet properties and look for calibration settings. you can find a copy of your owner's manual online if you don't have a physical copy.

3) if your cursor is only working in one small portion of your screen instead of the whole screen, look for "screen mapping" in your owner's manual and read about the various options. Try experimenting with those settings.

4) If you recently installed new software just before the problem started to occur, try uninstalling that new program.

5) If you have recently updated your wacom drivers, you might want to uninstall them and try the previous ones again.

6) if this problem started the first time you used the tablet and the other solutions above do not help, try uninstalling all old tablet drivers and re-installing the drivers following the manufacturers instructions very carefully.

Hope that helps!
Reply
:iconixchibii:
ixChibii Featured By Owner May 18, 2015  Student
i just reboot my computer for my computer was crashing once i reboot it my wacom was working fine but when i try today it doesnt work anymore it doesnt let me draw or click anything i uninstall it 2x more but it work a few min then it stop working ...
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:iconobsidianorder:
ObsidianOrder Featured By Owner Apr 25, 2015
I just bought a cintiq 13 and my pen works when I calibrate it but stops working once I try to to anything. The cursor also get smaller when this happens
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